Samely Barcacio
Toronto,Canada
Summary
Detail-oriented and organized professional with extensive experience in providing administrative, clerical, and secretarial support in fast-paced environments. Adept at coordinating daily office activities, preparing accurate documentation, and maintaining detailed records. Proficient in utilizing office technology, software, and applications, with a strong ability to track, monitor, and update data to ensure accuracy. Excellent planner with proven organizational skills, dedicated to achieving departmental and organizational goals. Educational background in office administration, supported by relevant training and hands-on experience, contributes to a high level of efficiency and support.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Town of Ajax
Ajax, ON
05.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Ensured security, integrity and confidentiality of data collected at the front desk.
- Verified accuracy of transactions through analysis, reports and quality checks.
- Processed sales and registrations, updated subsidy accounts and performed all cash transactions accurately.
Newcomer Support Worker- Placement Student
ACSA Community Services
09.2022 - 04.2023
- Coordinated community skills development sessions.
- Supported clients to access education, training, food banks, immigration services or employment opportunities.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Encouraged service users to participate in social activities that promoted their physical health and mental well-being.
- Assisted in bridging cultural and language gaps by connecting diverse populations to relevant
resources, especially in languages common to the community residents.
Security Guard
Paragon Security
Ajax, ON
06.2021 - 05.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Interacted assertively but non-confrontationally with personnel and general public
- Reported irregularities such as fire and safety hazards to maintenance
Team Leader Supervisor
YM inc
Toronto, ON
02.2020 - 03.2021
- Company Overview: (sales)
- Complied with company policies, objectives and communication goals
- Established and enforced clear goals to keep employees working collaboratively
- Provided ongoing training to address staff needs
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality
- Inspected incoming supplies to conform with materials
- Specifications and quality standards
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives
Sales Associate
Dollarama
Toronto, ON
10.2019 - 03.2021
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Camp Counselor
Believe to Achieve Organization
Toronto, ON
06.2019 - 08.2019
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Diversified recreational offerings by building and overseeing activity schedule
- Enforced discipline and policies to protect safety of recreational activity participants
- Increased overall camp participation by campers through designing reward programs and launching effective marketing
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills
Education
Bachelors of Social Science - Criminal Justice
Humber College
Toronto, ONSkills
- Data Entry and Collection
- Complaint resolution
- Computer Proficiency
- Microsoft Office expertise
- Clerical Support
- Inbound and Outbound Calling
- Report Generation
- Information Security
- Microsoft Outlook
Volunteer Experience
- ACSA Community Services Food Bank
- Herizon House
- Believe to Achieve Organization, After School Program
Timeline
Newcomer Support Worker- Placement Student
ACSA Community Services
09.2022 - 04.2023
Customer Service Representative
Town of Ajax
05.2022 - Current
Security Guard
Paragon Security
06.2021 - 05.2022
Team Leader Supervisor
YM inc
02.2020 - 03.2021
Sales Associate
Dollarama
10.2019 - 03.2021
Camp Counselor
Believe to Achieve Organization
06.2019 - 08.2019
Bachelors of Social Science - Criminal Justice
Humber College
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