Sameh al-jallad
Mississauga
Summary
Dynamic professional with extensive experience as a Front Desk Agent at Sheridan College, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and training. Skilled in managing cash payments and maintaining safety protocols, fostering a welcoming environment that promotes retention and loyalty.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Sheridan College - Davis Campus
06.2025 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
Manager
Al-Bassam Roastery
03.2024 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma - Police Foundations
Sheridan College
Brampton, ON05-2026
High School Diploma -
Applewood Heights SS
Mississauga, ON06-2024
Skills
- Room assignments
- Safety and security procedures
- Credit and cash payments
- Transportation information
- Customer service
- Fluent in english and arabic
- Training and mentoring
- Supply replenishment
- Listening skills
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Front Desk Agent
Sheridan College - Davis Campus
06.2025 - Current
Manager
Al-Bassam Roastery
03.2024 - Current
Diploma - Police Foundations
Sheridan College
High School Diploma -
Applewood Heights SS