Sameer Ahmad Rajput
Brampton,ON
Summary
Dedicated and results-driven graduate with a Bachelor of Arts in Political Science from York University, and a Police Foundations diploma from Humber College. Proven experience in leadership, data analysis, and customer relationship management, gained through roles at Rogers Communications and The Home Depot. Led teams, resolved complex client issues, and optimized service delivery. Currently, a bioinformatics intern at the Dana-Farber Cancer Institute at Harvard University, contributing to pioneering cancer research. Active volunteer with extensive community engagement through the Ahmadiyya Muslim Community and Humanity First, which helped in the development of compassion and a resilient approach to service and mentoring. Multilingual, with a strong commitment to justice, community, and ethical leadership, well-prepared to bring a diverse skill set and dedicated perspective to legal studies and future legal career.
Overview
5
5
years of professional experience
Work History
Bioinformatics Internship
Dana-Farber Cancer Institute, Harvard University
06.2023 - Current
- Conducted in-depth research in bioinformatics on Multiple Myeloma, contributing to critical advancements in cancer research by processing and analyzing complex biomedical data
- Utilized computational technologies to handle large datasets, transforming raw data into actionable insights to support ongoing studies
- Methodologies with precision and efficiency.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
Team Lead & Remote Account Manager
Rogers Communications
12.2023 - 05.2024
- Led high-performing team, optimizing customer service delivery and upholding rigorous standards for confidentiality in account management
- Spearheaded initiatives to enhance client retention through targeted outreach and relationship-building strategies bringing customer loyalty rate up by 15%.
- Oversaw training for new hires, providing mentorship and fostering collaborative environment focused on excellence in customer relations
- Leveraged Salesforce and SharePoint for efficient data management, using analytical tools to assess customer needs and enhance service quality
- Helped organize weekly meetings to enhance leadership, communication, and problem-solving skills, making me adept at managing complex client accounts and team dynamics.
Electrical/Plumbing Sales Associate
The Home Depot
11.2019 - 07.2023
- Performing high-quality entrepreneurial skills by increasing sales of low-demand, exit, clearance, discontinued, and under-development products.
- Forming long-lasting and positive relationships with customers, which increased store profit and overall likelihood to shop again by 90%.
- Trained new employees in delivering specialized service for professional clients, utilizing COM 3.0 system to manage large-scale orders and meet the unique needs of contractors
- Managed service desk operations during COVID-19 lockdowns, coordinating cross-departmental efforts to resolve client concerns and ensure exceptional customer service
- Greeting customers through the “GET” program: Greet, Engage, Thank, leading in customer surveys to increase by 80%.
- Recognized with the Leadership Excellence Award for my proactive approach to problem-solving and commitment to team development
- Appropriately and efficiently resolved conflict in a professionally timed manner, increasing customer satisfaction, and store performance.
Education
Bachelor of Arts - Political Science
York University
Toronto, ON10-2023
Diploma - Police Foundations
Humber College
Toronto, ON08-2020
Skills
- Confidential Data Handling: Managed and secured sensitive customer accounts at Rogers and Home Depot, adhering to privacy protocols
- Indigenous Subject Knowledge: Strong understanding of Indigenous issues in Canada through academic studies and ongoing personal development
- Administrative Support: Organized and reviewed large volumes of electronic files, with a focus on accuracy and optimizing information retrieval
- Detail-Oriented: Proven ability to manage data entry and conduct data validation with meticulous attention to detail
- Multilingual Communication: Effective in delivering clear communication across four languages
- Client Relations: Skilled in building strong customer relationships, providing tailored services, and troubleshooting issues with a high level of professionalism
Volunteer Experience
Student Advisor and Event Organizer
Ahmadiyya Muslim Community | 2017-Present
- Mentored students on academic pathways, assisting with school applications, and providing personalized career guidance. Facilitated workshops and seminars to support educational development within the community.
- Led organizational efforts for community events, coordinating logistics, managing setup and takedown, and ensuring smooth event operations. My work with the Ahmadiyya Muslim Community has enhanced my leadership, mentorship, and event management skills, fostering a strong commitment to community service and engagement.Student Advisor and Event Organizer, Ahmadiyya Muslim Community, [Year - Present], Mentored students on academic pathways, assisting with school applications, and providing personalized career guidance., Facilitated workshops and seminars to support educational development within the community., Led organizational efforts for community events, coordinating logistics, managing setup and takedown, and ensuring smooth event operations.
- Volunteer, Humanity First, 2017 - Present, Actively contributed to disaster relief efforts, community outreach, and humanitarian initiatives with Humanity First., Coordinated logistics, organized relief supplies, and provided on-ground support in emergency response scenarios.
Humanity First | 2017 - Present
- Actively contributed to disaster relief efforts, community outreach, and humanitarian initiatives with Humanity First. Coordinated logistics, organized relief supplies, and provided on-ground support in emergency response scenarios.
- This role allowed me to develop a resilient and empathetic approach to leadership, balancing the ability to act decisively in urgent situations with a commitment to compassionate service.
Awards
Leadership Excellence Award – The Home Depot
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Team Lead & Remote Account Manager
Rogers Communications
12.2023 - 05.2024
Bioinformatics Internship
Dana-Farber Cancer Institute, Harvard University
06.2023 - Current
Electrical/Plumbing Sales Associate
The Home Depot
11.2019 - 07.2023
Bachelor of Arts - Political Science
York University
Diploma - Police Foundations
Humber College
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