Summary
Overview
Work History
Education
Skills
Languages
Key Skills And Achievements
Personal Information
Websites
References
Timeline
Generic
Sameera Sanjeewa Hettiarachchige

Sameera Sanjeewa Hettiarachchige

Edmonton,AB

Summary

Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.

Overview

19
19
years of professional experience

Work History

Operations Manager

Tim Hortons
Edmonton, Canada
01.2023 - Current
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Performed cost analysis for various projects to determine budget requirements.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Improved morale and management communication by creating employee recognition and rewards practices.

District Manager

Starbucks Coffee Company
Dubai , U.A.E
01.2017 - 12.2022
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.

Store Manager

Starbucks Coffee Company
Dubai , U.A.E
01.2011 - 12.2016
  • Responsibility in all the partners coffee knowledge and share the new updates.
  • Update the in-store coffee tasting calendar.
  • Conduct the monthly coffee seminar to customers.
  • Performed regular price checks to ensure competitive pricing.
  • Implemented efficient systems for tracking stock movement.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Monitored inventory levels and placed orders to restock shelves.
  • Updated POS system with new products and promotional offers.
  • Managed daily banking activities such as deposits and withdrawals.

Manager Coach Mentor (MCM)

Starbucks Coffee Company
Dubai , U.A.E
01.2012 - 02.2016
  • Acts as role model to new RMT’s in all area of store operation.
  • Reviews the RMT modules.
  • Provides in-store practice and checks the skills of the RMT.
  • Schedules frequent meetings with the RMTs.
  • Upholds commitment to learning.
  • Provides examples of effective leadership to the RMT.
  • Provides assessment, coaching, feedback, and support to the RMT.
  • Works overlapping shifts with RMT whenever possible, to provide on-the-job training.
  • Solicits, receives, and accepts direct and honest feedback from the RMT, and DM.
  • Understands the learning and communication style of the RMT, and adapts training accordingly.
  • Provides accurate and timely feedback to the learning manager (LM) and district manager (DM) on the training progress of RMT.
  • Maintains focus on the success of the RMT during the learning journey.
  • Ensured compliance with regulatory requirements and industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted performance reviews for team members.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Accounts Assistant

JET-WING Hotel Ltd.
Negombo, Sri Lanka
02.2006 - 10.2006
  • Worked with Senior Management and team to increase efficiency and quality.
  • Handling cost controlling section.
  • Handling the petty cash payment and cheque payment.
  • Check and encodes data from warehouse delivery.
  • Keeps account by data entry.
  • Month-end inventory.

Education

G.C.E. Advance Level -

Christ King College
Colombo
01.2004

G.C.E. Ordinary Level -

Christ King Collage
Colombo
01.2001

Computer engineering program -

Front View Computer Institute
Colombo, Sri Lanka

Advanced English diploma -

London Business School
Colombo, Sri Lanka

Skills

  • Operational planning
  • Team leadership
  • Cross-functional collaboration
  • Standard operating procedures
  • Performance management
  • Inventory management
  • Process improvement
  • Regulatory compliance
  • Coaching and mentoring
  • Project management
  • High-pressure environments
  • Financial management
  • Performance monitoring
  • Business development
  • Budgeting and forecasting
  • Onboarding and orientation

Languages

  • Proficient in English
  • Proficient in Sinhalese

Key Skills And Achievements

  • 17 years in Food & Beverages Sector
  • Proven skills in managing and developing team members
  • Friendly and outgoing personality
  • Command over the English language, fluent in Hindi and Sinhalese
  • Effective solutions for troubleshooting
  • Completed BASIC FOOD HYGIENE Training
  • Completed PIC Level 01/ Level 02 FOOD HYGIENE Training
  • Successfully opened more than 8 new stores in Dubai
  • District Manager of Quarter 4 2019 Middle East and North America
  • District Manager of Quarter 4 2020 Middle East and North America

Personal Information

  • Height: 6' 1"
  • Date of Birth: 07 - 10 - 1985
  • Gender: Male
  • Nationality: Srilankan
  • Marital Status: Married

Websites

References

References available upon request.

Timeline

Operations Manager

Tim Hortons
01.2023 - Current

District Manager

Starbucks Coffee Company
01.2017 - 12.2022

Manager Coach Mentor (MCM)

Starbucks Coffee Company
01.2012 - 02.2016

Store Manager

Starbucks Coffee Company
01.2011 - 12.2016

Accounts Assistant

JET-WING Hotel Ltd.
02.2006 - 10.2006

G.C.E. Advance Level -

Christ King College

G.C.E. Ordinary Level -

Christ King Collage

Computer engineering program -

Front View Computer Institute

Advanced English diploma -

London Business School

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Sameera Sanjeewa Hettiarachchige