Sameer Sharma
Edmonton,AB
Summary
Results-oriented Operations Manager with over 8.4 years of experience at HDFC Bank and prior experience in the pharmaceutical industry. Skilled in managing operations, enhancing customer satisfaction, and driving business growth. Strong background in leadership, strategic planning, and compliance. Proven ability to streamline processes and optimize performance. Adept at identifying opportunities for improvement and implementing innovative solutions to achieve organizational goals.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Operations Manager
HDFC Bank
07.2021 - 01.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Cashier
HDFC Bank
10.2015 - 06.2021
- Managed daily branch activities to maintain service efficiency.
- Managed a team of banking professionals, providing training, coaching, and performance evaluations to enhance branch productivity.
- Developed and implemented process improvements, reducing turnaround times and increasing operational efficiency.
- Ensured compliance with regulatory requirements and internal policies, maintaining a high standard of risk management.
- Collaborated with cross-functional teams to drive business growth and achieve branch targets.
- Conducted regular audits and reviews to identify gaps and implement corrective actions.
Sales Executive
McLeod Pharmaceutical
01.2013 - 09.2015
- Managed sales activities and built strong relationships with healthcare professionals to promote pharmaceutical products.
- Achieved sales targets consistently by developing and executing strategic sales plans.
- Conducted market research to identify new business opportunities and understand customer needs.
- Provided product training and support to clients, ensuring the effective use and application of products.
- Monitored competitor activities and adjusted sales strategies accordingly.
Education
Master of Business Administration - Marketing
Lovely Professional University
Jalandhar, Punjab06.2013
Bachelor of Business Administration - undefined
Lovely Professional University
Jalandhar, PunjabSkills
Workflow efficiency
Sales and Business Development
Customer Relationship Management
Regulatory Compliance
Process Optimization
Strategic development
Team Leadership and Development
Strong Communication and Interpersonal Skills
Customer service
MS office
Attributes
- Detail-oriented and proactive leader with strong problem-solving skills.
- Excellent communicator with a passion for optimizing operations and customer service.
Certification
Proserve Alberta
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Played a key role in driving CASA acquisition,increasing the branch's deposit base.
- Conducted performance reviews, audits, and gap analysis to ensure service quality and risk mitigation.
- Implemented branch-level strategies to improve turnaround time and streamline customer experience.
- Recognized multiple times with awards for outstanding performance in sales and insurance targets.
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsLanguages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Proserve Alberta
06-2025
Operations Manager
HDFC Bank
07.2021 - 01.2024
Cashier
HDFC Bank
10.2015 - 06.2021
Sales Executive
McLeod Pharmaceutical
01.2013 - 09.2015
Bachelor of Business Administration - undefined
Lovely Professional University
Master of Business Administration - Marketing
Lovely Professional University