SAMEER SHARMA
Winnipeg,MB
Summary
Proactive Mall Security Officer and Dispatcher with extensive experience in monitoring premises and responding to emergencies. Skilled in CCTV surveillance, conflict resolution, and staff training. Strong analytical and problem-solving abilities, dedicated to maintaining a safe environment for staff and visitors.
Overview
4
4
years of professional experience
Work History
Mall Security Officer
IMPACT SECURITY GROUP
06.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Mall Security Dispatcher
IMPACT SECURITY GROUP
10.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Assisted in resolving customer complaints.
Retail Tactical Security Guard
IMPACT SECURITY GROUP
05.2020 - 06.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Education
Bachelor of Science - Applied Comp. Science (Information Technology)
University of Winnipeg
Winnipeg, MB04.2023
Skills
- Incident Reports
- Daily Dispatch Notes
- Stress Tolerance
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Adaptability and Flexibility
- Staff training/development
- Analytical Thinking
- Microsoft Windows and Office
- Delegating Work
References
Upon requests
Timeline
Mall Security Dispatcher
IMPACT SECURITY GROUP
10.2023 - Current
Mall Security Officer
IMPACT SECURITY GROUP
06.2021 - Current
Retail Tactical Security Guard
IMPACT SECURITY GROUP
05.2020 - 06.2021
Bachelor of Science - Applied Comp. Science (Information Technology)
University of Winnipeg
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