Sameer Nigam
Ottawa,ON
Summary
Highly motivated and goal-driven professional with over 5 years of combined experience in sales and IT systems engineering. Proven track record of exceeding sales targets in the telecommunications industry and delivering multimillion-dollar IT infrastructure projects in the aviation sector. Adept at customer relationship management, technical consultation, and strategic planning. Seeking to leverage my sales expertise, technical knowledge, and client-focused approach in the Account Representative - Sales Training Program to drive results and contribute to business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wireless Sales Representative
Value mobile
Mississauga, Canada
11.2023 - Current
- Consistently exceeded sales targets by 20% through personalized consultations and customer-centric approaches
- Sold wireless plans for Rogers, Bell, and Freedom networks, as well as financing and leasing plans for mobile devices
- Promoted and sold home internet and business plans to a diverse clientele, providing tailored solutions for residential and corporate needs
- Built strong customer relationships, increasing repeat business by 30% and achieving a 95% customer satisfaction rate
- Effectively resolved complex contract issues and complaints, ensuring a seamless customer experience
- Collaborated with team members to optimize sales processes, resulting in a 15% improvement in overall store performance
Senior IT Systems Engineer
ICAD
Jeddah, Saudi Arabia
09.2019 - 04.2023
- Spearheaded the delivery of airport IT systems, including Common Use Passenger Processing Systems (CUPPS), Airport Operational Database Systems (AODB), Flight Information Display Systems (FIDS), and Ramp Management Systems
- Managed system integration, configuration, testing, and commissioning for large-scale aviation projects, ensuring compliance with technical specifications
- Played a key role in delivering the $250M King Abdulaziz International Airport (KAIA) project, meeting deadlines and receiving recognition for outstanding performance
- Successfully reduced project costs by 15% through effective procurement strategies and stakeholder collaboration
- Conducted design reviews and provided recommendations to enhance system reliability, scalability, and efficiency
- Coordinated with clients and stakeholders to ensure alignment on project goals, resolving technical concerns proactively
Education
Graduate Certificate - Project Management
Algoma University
Mississauga, ON12-2023
Bachelor of Technology - Aeronautical Engineering
Hindustan Institute of Technology & Sciences
Chennai, India05-2016
Skills
- Customer Relationship Management: Proven ability to build and maintain strong client relationships, ensuring customer satisfaction and loyalty
- Strategic Negotiation Expertise: Skilled in closing deals and achieving win-win outcomes through effective negotiation strategies
- Persuasive Communication Skills: Adept at conveying value propositions clearly and convincingly to drive sales and foster trust
- Lead Generation and Prospecting: Expertise in identifying potential clients, qualifying leads, and nurturing them through the sales pipeline
- Sales Analytics Proficiency: Skilled in leveraging data insights to optimize performance and develop targeted sales strategies
- Resilience and Problem-Solving: Strong ability to navigate challenges, address customer concerns, and provide tailored solutions effectively
- Tools: Ms Office Suite, Google data studio, Google Analytics, Facebook Adwords, Tableau, Cisco packet tracer
- Knowledge areas: Telecommunications Sales, IT systems deployment & integration
Certification
- Advanced Google Analytics
- Linkedin Agile project management with JIRA
- LinkedIn Comptia Network+
- Excel Advanced formula & Functions
- Linkedin Database Foundations
- Introduction to Smart Cities and Buildings – Commscope
- Currently pursuing PMI PMP certification
Accomplishments
- Awarded for exceptional project delivery and support during the KAIA-T1 project.
- Increased store revenue by 15% through collaborative sales strategies and customer engagement at Cellular Point.
- Delivered a critical airport IT project 30 days ahead of schedule, saving significant time and cost.
Languages
- English, Fluent
- Hindi, Native
Timeline
Wireless Sales Representative
Value mobile
11.2023 - Current
Senior IT Systems Engineer
ICAD
09.2019 - 04.2023
Graduate Certificate - Project Management
Algoma University
Bachelor of Technology - Aeronautical Engineering
Hindustan Institute of Technology & Sciences