Sameer Chopra
Summary
Accomplished Flight Attendant offering over 17 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
16
16
years of professional experience
Work History
Flight Attendant
Emirates Airlines
02.2012 - 11.2023
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
Flight Attendant
Jet Airways
11.2007 - 02.2012
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Welcomed passengers aboard and provided overview of safety procedures.
- Advised passengers of flight regulations to maximize safety and security.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Collaborated with flight crew to maximize smooth and safe flights.
- Completed pre-flight safety checks to reinforce passenger safety.
- Used excellent customer service skills in addressing passengers' needs.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Education
Bachelor of Commerce - Commerce And Business Administration
Delhi University
New Delhi, India04.2008
2yrs Diploma - Global Aviation And Hospitality Management
Air Hostess Academy
New Delhi, India04.2008
Skills
- Preflight briefings
- Customer Service
- Flight safety
- Regulatory Compliance
- FAA Regulations
- Passenger safety management
- Emergency Response Coordination
- First Aid
- Professional Appearance
- Schedule Management
- Administrative tasks
- Airline Operations
- Conflict Mediation
- Leadership Qualities
- Attention to Detail
- Problem-solving aptitude
- Multitasking Abilities
- Problem-Solving
- Decision-Making
- Organizational Skills
- Adaptability and Flexibility
- Professionalism
- Quality Assurance
- Crew Resource Management
- Problem-solving abilities
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Flight Attendant
Emirates Airlines
02.2012 - 11.2023
Flight Attendant
Jet Airways
11.2007 - 02.2012
Bachelor of Commerce - Commerce And Business Administration
Delhi University
2yrs Diploma - Global Aviation And Hospitality Management
Air Hostess Academy
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