Sameen Khalid
Toronto,ON
Summary
Knowledgeable Customer service professional with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Allstate Insurance Companies
09.2024 - Current
- Assist customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Processing policy changes and renewals, ensuring compliance with company standards and procedures.
- Utilizing CRM software to track customer interactions, maintaining detailed records for follow-up actions.
- Collaborating with team members to resolve complex issues, fostering a supportive work environment.
- Handling customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Representative
FCT
09.2023 - 07.2024
- Ensured optimal client service by efficiently handling high service request volume in a friendly and professional manner
- Consistently met and exceeded customer needs and expectations, and promptly escalated all issues to the department manager
- Assisted in organizing rush requests and prepared document and reports
- Confidently addressed lawyers and lenders regarding any issues related to their specific files, escalating to internal partners as necessary.
- Handled escalated calls efficiently,and managed high-stress situations effectively, maintained professionalism under pressure while resolving disputes or conflicts.
Customer Support Specialist (Contract)
The Estee Lauder Companies
06.2023 - 09.2023
- Responded to customer inquiries via phone, email, and chat, ensuring timely resolutions.
- Gathered customer feedback to identify areas for service improvement and product enhancement.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Receptionist Administrator
Paragon Security
12.2021 - 05.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline information sharing and enhance workflow.
- Maintained accurate records of client interactions and inquiries, improving data organization and retrieval.
- Assisted in training new reception staff on company protocols and customer service standards.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Acted as first point of contact and set appointments for prospective clients.
Education
Master of Science - Information Technology
The University of Lahore
Bachelor of Science - Computer Science
BZU
Skills
- Time management
- Problem-solving
- Tech-savvy
- Attention to detail
- Interpersonal skills
- Communication skills
- Organizational skills
- Team oriented
- Administrative skills
- Analytical skills
- Work Prioritization
- MS Office
- Workflow Management
Languages
English
Full Professional
Certification
- OTL, Insurance Institute of Canada - OCT 2024
- Customer centricity in action, FCT - OCT 2023
- Customer Service & AODA
- WHIMS & Conflict Resolution
- Act First Safety
Timeline
Customer Service Associate
Allstate Insurance Companies
09.2024 - Current
Customer Service Representative
FCT
09.2023 - 07.2024
Customer Support Specialist (Contract)
The Estee Lauder Companies
06.2023 - 09.2023
Receptionist Administrator
Paragon Security
12.2021 - 05.2023
Master of Science - Information Technology
The University of Lahore
Bachelor of Science - Computer Science
BZU
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