Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sameen Khalid

Toronto,ON

Summary

Knowledgeable Customer service professional with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Allstate Insurance Companies
09.2024 - Current
  • Assist customers with inquiries, providing accurate information and solutions to enhance satisfaction.
  • Processing policy changes and renewals, ensuring compliance with company standards and procedures.
  • Utilizing CRM software to track customer interactions, maintaining detailed records for follow-up actions.
  • Collaborating with team members to resolve complex issues, fostering a supportive work environment.
  • Handling customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Customer Service Representative

FCT
09.2023 - 07.2024
  • Ensured optimal client service by efficiently handling high service request volume in a friendly and professional manner
  • Consistently met and exceeded customer needs and expectations, and promptly escalated all issues to the department manager
  • Assisted in organizing rush requests and prepared document and reports
  • Confidently addressed lawyers and lenders regarding any issues related to their specific files, escalating to internal partners as necessary.
  • Handled escalated calls efficiently,and managed high-stress situations effectively, maintained professionalism under pressure while resolving disputes or conflicts.

Customer Support Specialist (Contract)

The Estee Lauder Companies
06.2023 - 09.2023
  • Responded to customer inquiries via phone, email, and chat, ensuring timely resolutions.
  • Gathered customer feedback to identify areas for service improvement and product enhancement.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Receptionist Administrator

Paragon Security
12.2021 - 05.2023
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Coordinated communication between departments to streamline information sharing and enhance workflow.
  • Maintained accurate records of client interactions and inquiries, improving data organization and retrieval.
  • Assisted in training new reception staff on company protocols and customer service standards.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Acted as first point of contact and set appointments for prospective clients.

Education

Master of Science - Information Technology

The University of Lahore

Bachelor of Science - Computer Science

BZU

Skills

  • Time management
  • Problem-solving
  • Tech-savvy
  • Attention to detail
  • Interpersonal skills
  • Communication skills
  • Organizational skills
  • Team oriented
  • Administrative skills
  • Analytical skills
  • Work Prioritization
  • MS Office
  • Workflow Management

Languages

English
Full Professional

Certification

  • OTL, Insurance Institute of Canada - OCT 2024
  • Customer centricity in action, FCT - OCT 2023
  • Customer Service & AODA
  • WHIMS & Conflict Resolution
  • Act First Safety

Timeline

Customer Service Associate

Allstate Insurance Companies
09.2024 - Current

Customer Service Representative

FCT
09.2023 - 07.2024

Customer Support Specialist (Contract)

The Estee Lauder Companies
06.2023 - 09.2023

Receptionist Administrator

Paragon Security
12.2021 - 05.2023

Master of Science - Information Technology

The University of Lahore

Bachelor of Science - Computer Science

BZU
Sameen Khalid