Sameen Fatima
Banker
Vancouver,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-driven Monitoring Officer focused on maximizing company compliance with applicable policies and standards. Fantastic critical thinker with great memory and efficiently organize vast amounts of data.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Officer, Internal Control and Compliance
Eastern Bank Limited
Dhaka
12.2021 - 05.2023
- Asset Risk Monitoring of the bank. Identification, assessment, mitigation, reporting & escalation.
- Conducted surveillance by continuous GLs and transactions checking to detect suspicious activity.
- Assisted in writing detailed narrative reports for use in investigations.
- Attended meetings and training sessions to improve skills and learn new policies and procedures.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Monitored customer accounts activities and identified suspicious transactions, taking appropriate action to prevent fraud.
Relationship Officer, Retail & SME Banking
Eastern Bank Limited
Dhaka
01.2020 - 12.2021
- Deposit and asset attrition management, Cross-sold credit cards, loans and other bank products.
- Assisted customers with prompt and polite support in-person and via telephone and educated customers on online banking and mobile banking applications.
- Opened, closed, and updated accounts for customers.
- Retained, grew portfolio of relationships and liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Processed a wide variety of retail banking transactions for personal and commercial customers.
- Answered incoming calls and emails to provide product information, features and benefits.
Data Entry Operator
John Hopkins University
Dhaka
07.2018 - 09.2018
- Project Name: Chars Tobacco Assessment Project, specializes in CSPro
- Analyzed Cost effective advocacy campaigns for including tobacco cessation
- Verified data files prior to entry to maintain high data accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
Intern
NRB Bank Ltd.
Dhaka
04.2018 - 07.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided advice on different bank products and financial options.
- Educated customers on features and benefits of banking products and services.
Education
Bachelor of Social Science - Economics With A Minor in Anthropology
01.2014 - 12.2017
Skills
Relationship building and management
undefinedCertification
Independent Testing Procedure (ITP) & Prevention of TBML
Timeline
Independent Testing Procedure (ITP) & Prevention of TBML
06-2022
Malpractices in Banks & Financial Institutions and its Prevention
05-2022
Officer, Internal Control and Compliance - Eastern Bank Limited
12.2021 - 05.2023
Foundation Program on Banking
08-2020
Relationship Officer, Retail & SME Banking - Eastern Bank Limited
01.2020 - 12.2021
Data Entry Operator - John Hopkins University
07.2018 - 09.2018
Intern - NRB Bank Ltd.
04.2018 - 07.2018
BRAC University - Bachelor of Social Science, Economics With A Minor in Anthropology
01.2014 - 12.2017
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