Same Sikiye
Ottawa,ON
Summary
Highly skilled Cybersecurity Specialist with background in securing network systems and protecting sensitive information. Experienced in implementing cybersecurity measures, conducting risk assessments, and developing disaster recovery plans. Exceptionally strong problem-solving skills along with ability to analyze complex data and design effective security protocols. Previous work has resulted in significant enhancements to cybersecurity infrastructure, demonstrating capability to mitigate risks and prevent potential threats effectively.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Bell
Ottawa, Ontario
03.2021 - Current
- Created reports on customer complaints and feedback for management review.
- Provided remote access support when needed.
- Assisted customers with troubleshooting, installation, configuration and upgrades of software applications.
- Installed, configured and monitored network devices such as routers and switches.
- Implemented corrective action procedures to prevent reoccurrence of technical problems.
- Worked closely with vendors to resolve third party product issues.
- Maintained up-to-date case documentation for future reference.
Technical Assistant
BestenPro
Toronto, Ontario
06.2019 - 03.2021
- Developed scripts to automate routine system administration tasks.
- Evaluated system performance metrics to identify areas of improvement or optimization.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Enhanced system security measures to protect against unauthorized access and data breaches.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Education
Diploma - Cyber Security
Herzing College
Ottawa, ON05-2024
High School Diploma -
Ecole Le Carrefour
Ottawa, ON06-2008
Some College (No Degree) - Electrical And Computer Engineering Technology (Telecommunications And Networks Option)
University of Ottawa
Ottawa, ONSkills
- Performance Testing
- Customer Service
- Data Recovery
- Hardware diagnostics
- Software Installation
- Application support
- Technical Troubleshooting
- Linux Programming and Administration
- Operating systems
- LAN/WAN
Languages
English
Professional
French
Professional
Timeline
Technical Support Representative
Bell
03.2021 - Current
Technical Assistant
BestenPro
06.2019 - 03.2021
Diploma - Cyber Security
Herzing College
High School Diploma -
Ecole Le Carrefour
Some College (No Degree) - Electrical And Computer Engineering Technology (Telecommunications And Networks Option)
University of Ottawa