Confluence
Chun Hang Cheng
IT Business Analyst
Toronto,Ontario
Summary
Authorized to work for any employer in Canada as an open work permit holder.
Experienced IT Business Analyst with 3+ years of product management experience in both corporate and start-up environments. driving the product development lifecycle from concept to delivery. Proven success in improving business operations to support growth and revenue. Skilled in managing schedules, conducting market research and focus group interviews, and developing a SaaS Conversational AI platform. Strong analytical, problem-solving, communication, and collaboration abilities.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Assistant Product Manager
MINDLAYER LIMITED
Hong Kong
03.2022 - 04.2023
- Led a cross-functional team of developers, designers, and stakeholders to deliver a new feature on-time and within budget, resulting in a 25% reduction in project time and a 30% increase in user engagement.
- Coordinated market research efforts, including reviews, focus groups, and webinars, to inform product decisions and prioritize feature development.
- Developed and delivered new features to production for the SaaS Conversational AI Platform, under the direction of the Product Manager.
- Developed and delivered new features to production for the SaaS Chatbot Platform, under the direction of the Product Manager.
- Prepared and presented training material for the internal team and end customers, and assisted with roadmap planning.
- Maintained strong relationships with partners and served as the point of contact for all communication.
- Conducted market research and competitive analysis to inform product decisions and develop pricing and packaging strategies.
- Worked closely with cross-functional teams, including engineering, design, sales, and marketing, to develop and launch new product features.
- Collaborated with customers to gather feedback and insights to inform product development and improve product usage metrics.
- Managed the product backlog and prioritized features based on business impact and customer feedback, using tools such as JIRA and Confluence.
- Wrote user stories and developed product requirements documentation to guide engineering and design teams, using Agile methodologies.
- Worked with sales and marketing teams to develop messaging and positioning for the SaaS solution.
- Possessed strong project management skills, including experience with Agile methodologies.
- Demonstrated excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.
- Exhibited strong analytical and problem-solving skills, with attention to detail.
Busines System Analyst
MINDLAYER LIMITED
Hong Kong
06.2020 - 03.2022
- Successfully led and oversaw the implementation of over 5 projects in Natural Language Processing and Speech Recognition by supporting with analysis, gathering specifications, designing, and demos.
- Acted as a liaison between developers, testers, and end-users to ensure effective communication and collaboration throughout the project lifecycle.
- Conducted comprehensive analysis of business requirements and designed NLP solutions to support business objectives, resulting in enhanced operational efficiency.
- Conducted data analysis to evaluate and improve NLP models, resulting in a 15% improvement in the model's accuracy.
- Developed and deployed 5 NLP-based customer service chatbots that reduced response time by 50% and increased customer satisfaction by 20%, resulting in improved customer experience.
- Effectively communicated NLP solutions and their benefits to stakeholders and non-technical audiences, resulting in increased stakeholder engagement.
- Managed multiple projects and priorities in a fast-paced environment, utilizing strong project management skills to ensure timely project delivery.
- Demonstrated strong analytical and problem-solving skills, with a keen attention to detail, resulting in the successful implementation of NLP solutions.
- Collaborated effectively with technical and non-technical stakeholders, demonstrating excellent communication and collaboration skills.
FinTech Intern
Hang Seng Bank Limited
Hong Kong
06.2018 - 05.2019
- Conducted market research and focus group interviews to understand customer needs and behavior, resulting in the development of effective marketing strategies.
- Collaborated closely with project members on a promotion campaign
- Utilized machine learning techniques to improve the chatbot's confidence level through training, resulting in increased user satisfaction.
- Managed testing scheduling and coordinated with IT and vendors, ensuring timely and successful product releases.
Produced branch memos and updated the product website with each release, providing up-to-date information to customers.
Education
BBA - Information Management
City University of Hong Kong
Hong Kong 09.2017 - 08.2020
Associate of Business Administration - Accountancy
Community College of City University of Hong Kong
Hong Kong 09.2015 - 08.2017
Skills
Product development
Agile Methodologies
Data Analysis
Project Management
Python
Javascript
SQL and UML
Client communication
Natural Langagues Processing
User Experience(UX))
Visual Basic for Applications (VBA)
Software
JIRA
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Product Manager
MINDLAYER LIMITED
03.2022 - 04.2023
Busines System Analyst
MINDLAYER LIMITED
06.2020 - 03.2022
FinTech Intern
Hang Seng Bank Limited
06.2018 - 05.2019
BBA - Information Management
City University of Hong Kong
09.2017 - 08.2020
Associate of Business Administration - Accountancy
Community College of City University of Hong Kong
09.2015 - 08.2017