Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Samban Sam

Stockton

Summary

Dynamic Installation Business Technician with Comcast, recognized for reducing callbacks through meticulous system testing and empowering customers with technology training. Proficient in electrical installation and cable management, while delivering exceptional customer service. A dedicated team player who effectively mentored new technicians, fostering a collaborative work environment.

Overview

20
20
years of professional experience

Work History

Installation Business Technician

Comcast
12.2005 - 07.2022
  • Provided training on newly installed systems to customers, empowering them to confidently utilize their new technology solutions.
  • Reduced callbacks by meticulously testing system functionality after completing an installation, addressing any potential issues before they arose for the client.
  • Mentored new technicians, providing guidance and support as they learned the skills necessary for success in their role.
  • install Comcast residential products,including xfinity home and business products such as bve,pri and sip phone system,analog phone lines.

Field Service Technician

Princess Telecomm
01.2003 - 11.2005
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • quality control check on 13 technicians works in Stockton ,Modesto Manteca and Lodi areas

Education

High School Diploma -

Lincoln High School
Stockton, CA
06-1993

Skills

  • Power tool operation
  • Hand tool proficiency
  • Electrical installation
  • Cable management
  • operatng system: windows XP/vista/710
  • software : Microsoft word/excel/power point/outlook/vm virtual box

    • networking tcp/ip,udp,dhcp,dns,smtp

    coax plant design knowledge

    excellent customer service and team player

Accomplishments

    2009,2010 and 2012 technician of the year in the Central Valley division

Timeline

Installation Business Technician

Comcast
12.2005 - 07.2022

Field Service Technician

Princess Telecomm
01.2003 - 11.2005

High School Diploma -

Lincoln High School

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Samban Sam