Satnam Bajwa
Associate Governmental Program Analyst
Elk Grove
Summary
Over 5 years of progressive IT experience specializing in network installation, configuration, and support across LAN/WAN/Wi-Fi environments. Skilled in deploying, monitoring, and troubleshooting network hardware and software including switches, routers, firewalls, and wireless access points. Experienced with ServiceNow for IT asset management, ticket tracking, and network equipment refresh requests. Proficient in Active Directory administration, user authentication, access control, and Windows Server management. Demonstrated success collaborating with cybersecurity teams to ensure network integrity, data protection, and compliance with NIST and RMF standards. Strong documentation, communication, and analytical abilities to ensure operational reliability and timely project delivery. Proven ability to manage multiple priorities while maintaining high service standards and attention to detail.
Overview
9
9
years of professional experience
Work History
Associate Governmental Program Analyst
Board of Parole Hearing Division Within California Department of Corrections
01.2018 - Current
- Implement the analysis and data quality assurance of the data associated with day-to-day operations.
- Develop and disseminate internal data reports to stakeholders.
- Responsible for the accuracy, quality, and integrity of information used to respond to Public Record Act requests pertaining to the offender population.
- Prepare complex special project reports for management, such as statistical analyses, progress reports, audits, position papers, and policy/procedure documents.
- Responsible for the creation and tracking of IT support tickets for the unit, ensuring timely responses and improved service levels.
- Manage all content updates for the Board of Parole website, guaranteeing accuracy and high availability of information for users.
- Responsible for responding to oral and written inquiries from stakeholders and customers. This included inquiries regarding the proceeding and pre-proceeding processes and the status of proceedings.
- Received and analyzed more complex correspondence related to life term inmates, parolees, and inmates in collateral programs and prepares responses for management approval.
- Ensured prepared responses to satisfy issues that are in compliance with established statutes, regulations and policy and practice.
- Provided rotating coverage of the BPH main public phone line, delivering professional and high-quality customer service.
- Ensured appropriate call routing and response, maintaining call logs and documenting relevant information within designated reports and systems.
- Responsible for setting up, operating, and troubleshooting teleconference equipment and applications.
- Analyzed data trends and policy implications, influencing strategic decisions and enhancing program effectiveness.
- Developed comprehensive reports and presentations, facilitating informed discussions among stakeholders and improving decision-making processes.
- Collaborated with cross-functional teams to streamline operational workflows, resulting in increased efficiency and enhanced service delivery.
- Managed project timelines and deliverables, ensuring compliance with regulatory requirements and supporting continuous program improvement initiatives.
Tier 1 IT Support Technician
Chang Enterprises
01.2020 - 01.2024
- Installed, configured, implemented, and maintained network hardware and software across multiple locations.
- Monitored network performance, diagnosed connectivity issues, and coordinated with vendors to resolve equipment failures.
- Managed over 200 Active Directory user accounts; administered authentication and access controls to ensure secure operations.
- Supported cybersecurity initiatives by monitoring threats, investigating alerts, and assisting in system hardening activities.
- Deployed and maintained network devices including switches, access points, and firewalls to optimize connectivity and security.
- Used ServiceNow to create and track IT tickets, monitor asset inventory, and support IT procurement processes.
- Delivered technical training for staff during onboarding and device deployment, improving user efficiency and security awareness.
Office Technician
Board of Parole Hearings division within California Department of Corrections
06.2016 - 12.2017
- Supported deputy commissioners throughout the parole hearing process.
- Delivered technical support and customer service to CDCR internal staff, addressing their inquiries and resolving issues.
- Disseminated hearing information to private attorneys and members of the public, ensuring timely and accurate distribution of relevant materials.
- Developed and delivered training to newly hired staff on the utilization of custom-built software applications.
- Provided ongoing technical support to team members regarding the use of internal software applications, troubleshooting issues and offering guidance on best practices.
Education
Associate - Cybersecurity and Assurance
Los Rios Community College
Sacramento, CA05.2026
Bachelors - Cybersecurity and Assurance
Western Governors University
Salt Lake City, Utah11.2027
Completed Courses - Information Technology
Skills
- Networking: LAN/WAN, TCP/IP, DNS, DHCP, VPN, VLAN, Wi-Fi (80211a/b/g/n/ac), switches, routers, firewalls
- Systems & Tools: ServiceNow, Active Directory, Windows Server 2022, Office 365, SharePoint, Teams, Zoom
- Hardware/Software: Installation, configuration, and maintenance of network and end-user devices
- Security: Antivirus management, system hardening, incident response, access control, and data protection
Timeline
Tier 1 IT Support Technician
Chang Enterprises
01.2020 - 01.2024
Associate Governmental Program Analyst
Board of Parole Hearing Division Within California Department of Corrections
01.2018 - Current
Office Technician
Board of Parole Hearings division within California Department of Corrections
06.2016 - 12.2017
Associate - Cybersecurity and Assurance
Los Rios Community College
Bachelors - Cybersecurity and Assurance
Western Governors University