Summary
Overview
Work History
Education
Skills
Websites
Certification
Cannsell
Timeline
Generic

Samatha Lee

Princeton,ON

Summary

Forward Thinking Shift Leader with 2+ years in the Cannabis industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers to learn and feel safe.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Leader

Canna Cabana
11.2022 - Current
  • Greet and interact with customers and educate them on the various products we carry in store.
  • Manage and operate cash registers, receiving and processing funds, packing items for customers.
  • Merchandising inventory to display what appeals to our customers such as water bongs, rolling trays, grinders, vape kits and other various items.
  • Check all inventory for correct counts, make adjustments as necessary as well as create label batches for price changes or flyers for sale items.
  • Hourly safety checks to maintain safety protocols, vacuuming, mopping and sanitizing any high touch surface areas.
  • Opening and Closing the store and ensuring proper set up and take down on products are happening.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Shift Supervisor

Chronicles Cannabis
01.2022 - 11.2022
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Responded to and resolved customer questions and concerns.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared Daily/Weekly posts for instagram using Canva and other media platforms.
  • Payroll and scheduling for all staff
  • Receiving of product from OCS, checking accuracy on all orders received.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.

Shift Supervisor

Goodwill
05.2019 - 01.2021
  • Helped store management meet standards of service and quality in daily operations.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitor sales floor and shelves daily to add new stock as needed.
  • Perform daily data entries for invoices, mailings and postings for the online store.

Scheduling Coordinator

Energuy
02.2018 - 03.2019
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Created detailed calendars for staff members to support deadline management and milestone achievement.
  • Scheduling Home audits with energy advisors who specialize in providing solutions to make the home more energy efficient.
  • Route advisors in the field 3-5 locations in their mapped out areas of work. (eg. St. Thomas, GTA, Barrie)
  • Administration duties such as mail, answering e-mails from clients and setting up appointments.
  • Monitor the advisors while on route to each destination to ensure efficiency and excellent service.


Assistant Manager

Dollar Tree
09.2018 - 02.2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Stocking shelves, ensuring all areas of the store are well maintained at all times.

Clerk

Zehrs Great Foods
07.2013 - 01.2018
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Flexible across all departments of the store
  • Manage inventory including updating prices, assigning discounts and discording expired stock to maintain store standards.
  • Responsible for creating and maintaining displays to appeal to customers, while continuing to follow health and safety standards.
  • Utilize team work skills, bring any unresolved issues to the correct department.
  • Available to take on extra tasks as needed to respond to high customer volume.

Assistant Coordinator

Thornview Co-Operative Homes
04.2015 - 01.2017
  • Worked with supervisor to assess needs and determine best courses of action.
  • Recorded project expenses and submitted weekly reports to management.
  • Responsible for recording meeting minutes, memos, and other correspondences
  • Responsible for notification, and collection of payment for tenants of the City of Cambridge water accounts.
  • Responsible for planning fundraising in the community
  • Weekly safety audits to check fire safety prodecures and ensuring all proper signage is in place for exit tours etc.
  • Coordinate with delivery drivers to place large deliveries appropriately
  • Create and hand out monthly news letters and other important information to the cooperative residents.
  • Processed and reported on office expenses as well as ordered office supplies.

Education

High School Diploma -

St. John's College
Brantford, ON
06.2011

Skills

  • Production Reporting
  • Customer Service Management
  • Operations Support
  • Production Scheduling
  • Issue Resolution
  • Employee Scheduling
  • Team Motivation
  • Shift Paperwork Completion
  • Decision-Making Capabilities
  • Staff Supervision
  • Creative Problem-Solving

Websites

Certification

  • Cannsell

Cannsell

Cannsell gave me a basic overview of cannabis, Federal and Provincial cannabis regulations, General compliance obligations and responsible sale guidlines for both employees and employers. Safe methods of consumption, effects, and in depth knowledge were the main highlight of this course. 

Timeline

Shift Leader

Canna Cabana
11.2022 - Current

Shift Supervisor

Chronicles Cannabis
01.2022 - 11.2022

Shift Supervisor

Goodwill
05.2019 - 01.2021

Assistant Manager

Dollar Tree
09.2018 - 02.2019

Scheduling Coordinator

Energuy
02.2018 - 03.2019

Assistant Coordinator

Thornview Co-Operative Homes
04.2015 - 01.2017

Clerk

Zehrs Great Foods
07.2013 - 01.2018

High School Diploma -

St. John's College

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