Iman Mohamad
Ottawa,ON
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Sales Associate
Old Navy
09.2022 - Current
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Babysitter
Babysitters
05.2018 - Current
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Looked after two kids ages of 4 and 10, on a year round basis
- Enforced rules to teach good manners and maintain safe environment.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Patient Sitter
Carecore
01.2024 - 07.2024
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
- Improved communication between nursing staff and patients by regularly updating on patient status and needs.
- Ensured cleanliness and organization of the patient''s environment by performing light housekeeping tasks as needed.
- Engaged patient in appropriate stimulation activities and physical activity.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Team Lead
Tim Hortons
10.2021 - 10.2022
- Greeted guests pleasantly and answered menu questions
- Operated register to process payments and collect cash payments for order totals
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees by demonstrating tasks and coaching during daily activities
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Handle didn't resolve customer issue and complaints with professionalism and tact to driving customer satisfaction repeat business
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Co-Op Student
Shoppers drug mart
10.2021 - 12.2021
- Operate a cash register to process cash or credit sales
- Accept prescriptions for filling, gathering and processing necessary information
- Prepare prescription labels by typing or operating a computer and printer
- Answer telephone inquiries, referring callers to pharmacists when necessary
- Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration
- Notify pharmacists when inventory levels are low.
- Balanced school with extracurricular activities and built social connections for personal and professional growth.
- Worked in team environment to maintain high levels of productivity.
- Shadowed personnel, learning safe and effective operation of systems.
- Demonstrated adaptability by quickly mastering new software tools and technologies as required for various assignments.
- Gained hands-on experience in relevant industry practices through internship opportunities, applying learned concepts to real-world scenarios.
Receptionist
Somali Center for Family Services
07.2021 - 08.2021
- Answered calls , took messages and handled correspondence contact between patients and the office
- Assisting other administrative staff with overflow work, including word processing, data entry and research as needed
- Noted minutes for meetings,and emailed meeting summaries relevant parties
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Communicated with clients translated if in need.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certificate -
First Aid & CPR/AED
Ottawa, ON06.2024
High School Diploma -
St. Josephine Virtual High School
Ottawa, ON06.2022
Skills
- Shift Scheduling
- Flexible Schedule
- Customer Service
- Team Leadership
- Positive Attitude
- Store Opening or Closing
- Cash Handling
- Problem Solving
- Feedback Acceptance
- Multitasking Strengths
- Teamwork and Collaboration
- Reliable and punctual
Timeline
Patient Sitter
Carecore
01.2024 - 07.2024
Sales Associate
Old Navy
09.2022 - Current
Team Lead
Tim Hortons
10.2021 - 10.2022
Co-Op Student
Shoppers drug mart
10.2021 - 12.2021
Receptionist
Somali Center for Family Services
07.2021 - 08.2021
Babysitter
Babysitters
05.2018 - Current
Certificate -
First Aid & CPR/AED
High School Diploma -
St. Josephine Virtual High School
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