Samata Jirel
Toronto,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Barista Trainee
The Baristas Coffee School
03.2023 - 09.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Customer Service Representative
Kalash Services Pvt.Ltd
06.2022 - 03.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Education
Advanced Diploma - Computer Systems Technology
Seneca Polytechnic
1750 Finch Ave East08.2026
Skills
- Food Preparation
- Cash Handling
- Energetic and quick learner
- Multitasking and teamwork
- Hardworking and dedicated
- Capable of working under any circumstances
- Excellent Memory
- Friendly and Outgoing
- Adaptive and Creative
- Beverage preparation
- Exceptional customer service
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Barista Trainee
The Baristas Coffee School
03.2023 - 09.2023
Customer Service Representative
Kalash Services Pvt.Ltd
06.2022 - 03.2023
Advanced Diploma - Computer Systems Technology
Seneca Polytechnic
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