Excellent art skills and organized Reliable and hardworking-always give best and willing to learn Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Works well within a team, supports with colleagues. Profile and Characteristics Innovative, Quick learner, versatile team player, resourceful and decision maker Excellent communication skills Friendly, courteous, respectful, able to work independently and as a team member
Hi, I’m
Samarvir Tiwana
Abbotsford,Canada
Summary
Overview
2
years of professional experience
Work History
SAI RAILING & AWNING LTD, CANN-AAM EXPORTS INCSurrey, BC
Manager
Job overview
- Managing books and staff, handling Cash, Customer Service, represent company
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Tutor
Job overview
- Tutoring Science, English for Grade I to 10 students
Cann-Amm Exports IncMaple Ridge, BC
Customer Service Representative
08.2020 - 10.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times. 90+ calls answered everyday.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Secondary School
High School diploma
University Overview
Skills
- Technical Proficiency
- Managing Props
- Project Management
- Managing Operations and Efficiency
- Strategic Planning
- Performance Tracking and Evaluations
- Managing Reception
- Issue and Conflict Resolution
- Managing Files and Records
- Job Assignments
- Customer Account Management
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Data Entry and Maintenance
- Efficient and Detail-Oriented
Accomplishments
Accomplishments
- First Aid and CPR Food and safety
Additional Information
Additional Information
- INTERESTS & ACTIVITIES Cooking , Listening to music
Timeline
Customer Service Representative
Cann-Amm Exports Inc
08.2020 - 10.2022
Manager
SAI RAILING & AWNING LTD, CANN-AAM EXPORTS INC
Tutor
Secondary School
High School diploma
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