Samar Sohi
Vancouver,BC
Summary
Results-driven Operations Supervisor with extensive experience in managing high-performing teams, optimizing operational processes, and enhancing customer satisfaction in a fast-paced retail environment. Proven track record of driving key performance metrics, reducing shrink, and improving fulfillment accuracy. Skilled in cross-functional collaboration, inventory management, and leading marketing campaigns to engage and retain customers. Strong leadership abilities with a focus on training, mentoring, and developing associates. Adept at leveraging data insights to make strategic decisions that improve efficiency and meet business goals.
Overview
2
2
years of professional experience
Work History
Department Supervisor
Home Depot
01.2024 - Current
- Led district-best improvements in customer metrics, elevating Personalized Check-in Compliance and “Likelihood to Pick Again” scores.
- Reduced order cancellations by 50% and increased fulfillment accuracy by implementing process controls and team training.
- Mentored five associates to promotions, achieving the highest Associate Commitment Index in-store.
- Optimized team scheduling and ensured prompt resolution of customer escalations to maintain high service levels.
- Streamlined daily operations with procedural checklists and digitized communication, improving efficiency.
- Drove timely inventory reconciliation, enhancing revenue recognition and reducing shrink.
- Collaborated with Pro Sales to resolve service challenges and improve operational efficiency.
Inventory Team Lead
Home Depot
10.2023 - 01.2024
- Proactively coordinated cycle counts with department supervisors to prevent discrepancies before audit day.
- Investigated and resolved significant shrink and swell by analyzing article movement history.
- Led inventory team in organizing merchandise and overseeing third-party inventory audits.
- Collaborated with the Operations Supervisor on order reconciliation and inventory accuracy.
Head Cashier
Home Depot
02.2023 - 01.2024
- Improved customer retention by driving “Likelihood to Shop Again” through real-time feedback and strategic cashier placement.
- Reduced shrink by training cashiers on accuracy and product knowledge.
- Managed cashier break schedules to balance associate well-being and maintain checkout satisfaction.
- Drove loyalty sign-ups (credit & Pro Xtra) and ensured smooth operations through cash handling and till management.
- Coordinated with Lot Associates to maintain an organized customer-ready lot.
Marketing Intern
Sandman Media
05.2023 - 08.2023
- Executed targeted email campaigns to publicly listed companies, increasing engagement and awareness of automation solutions.
- Analyzed campaign effectiveness using MailChimp to optimize future outreach strategies.
- Identified key decision-makers and built relationships to drive lead generation.
- Sourced content creators to update and enhance the company website.
- Developed and executed a marketing plan with Canada Post to promote a parking-sharing app, targeting specific geographic areas.
Education
Post Degree Diploma - Business Management
Vancouver Community College
Vancouver, BC09-2023
Bachelor of Arts - Economics
Punjabi University
Patiala05-2020
Skills
Leadership & Team Management
Inventory Management & Loss Prevention
Customer Service Excellence
Operational Efficiency
Marketing & Campaign Management
Sales & Loyalty Programs
Data Analysis & Reporting
Communication & Collaboration
Timeline
Department Supervisor
Home Depot
01.2024 - Current
Inventory Team Lead
Home Depot
10.2023 - 01.2024
Marketing Intern
Sandman Media
05.2023 - 08.2023
Head Cashier
Home Depot
02.2023 - 01.2024
Post Degree Diploma - Business Management
Vancouver Community College
Bachelor of Arts - Economics
Punjabi University
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