Hi, I’m
Samaria Reyes
Thornhill,ON
Summary
Proficient about promoting lasting customer satisfaction by delivering quality service and unparalleled support. . Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk position. Ready to help team achieve company goals.
Overview
1
year of professional experience
Work History
Orillia Soldiers Memorial HospitalOrillia, ON
Medical Office Assistant Intern
01.2019 - 03.2019
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
HGS CanadaBarrie, ON
Rogers Retention Specialist
07.2018 - 11.2018
Job overview
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
HomeSenseBarrie, ON
Customer Service Representative
09.2017 - 02.2018
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Canadian Career College Barrie
Associate of Science from Medical Office Administrative
11.2019
University Overview
- Academic success, AODA and OH S training
- Introduction to computer technology and Google applications
- Microsoft word
- Microsoft excel
- Microsoft power point
- Microsoft access
- Accounting 1
- Simply accounting
- Quick books accounting
- Business communications
- Job search
- Customer service and sales
- Interpersonal workplace skills
- Medical terminology
- Anatomy and physiology
- Medical transcription
- Medical office procedures
- Standard first aid /level C CPR / AED
- OHIP Billing
- Class project Medical office set up / placement
Skills
- Organization and efficiency
- Office equipment operations
- Multi-line telephone skills
- Meticulous and organized
- Problem solving
- Customer service
- Administrative support
- Sorting and Labeling
- Inbound Phone Call Handling
- Problem-Solving Techniques
- Microsoft Office
- Billing and Coding
- Guest Satisfaction
- Opening and Closing Skills
- Customer Retention
- Purchase Orders
- Spreadsheet Tracking
- Cash Register Operations
- Membership Programs
- Greet Visitors
- Bookkeeping Support
- Answer Telephone Calls
Timeline
Medical Office Assistant Intern
Orillia Soldiers Memorial Hospital
01.2019 - 03.2019
Rogers Retention Specialist
HGS Canada
07.2018 - 11.2018
Customer Service Representative
HomeSense
09.2017 - 02.2018
Canadian Career College
Associate of Science from Medical Office Administrative
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