Samaria Hernandez Organista
San Jose
Summary
Dynamic and results-driven professional with extensive experience in customer service at Hotel Valencia Santana Row. Proven ability to enhance guest satisfaction through effective table management and order accuracy. Skilled in point-of-sale operations and team collaboration, consistently fostering positive relationships and repeat business in high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Hotel Valencia Santana Row
04.2023 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Efficiently managed multiple tables, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery and enhance dining experience.
- Assisted in training new servers on restaurant procedures and menu offerings.
- Resolved guest complaints promptly and professionally, fostering positive relationships and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders accurately, minimizing errors in service delivery.
Front of House
Panera
02.2022 - 03.2023
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and electronic payments while ensuring compliance with cash handling procedures.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
Cashier
World Wrapps
05.2021 - 01.2022
- Collaborated with team members to improve service delivery during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted servers with taking orders and delivering meals to tables, ensuring timely service and positive guest experiences.
- Demonstrated adaptability by performing a variety of tasks, including taking orders, serving food, and cleaning the dining area.
- Balanced multiple responsibilities such as taking orders, preparing drinks, and tending to customers'' needs in a timely manner.
Education
High School Diploma -
Wilcox Adrian High School
Santa ClaraSkills
- Customer service
- Table management
- Order accuracy
- Point-of-sale operation
- Cash handling
- Team collaboration
- Menu knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Hotel Valencia Santana Row
04.2023 - Current
Front of House
Panera
02.2022 - 03.2023
Cashier
World Wrapps
05.2021 - 01.2022
High School Diploma -
Wilcox Adrian High School