Samara Washo
Kitchener,ON
Summary
Strong leader and problem-solver dedicated to promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Experience Representative
Indigo Books
08.2024 - Current
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport-building.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
Campus Representative
The Princeton Review
02.2024 - Current
- Achieved higher levels of participation by promoting extracurricular programs to students.
- Actively participated in recruitment efforts targeting university students, ultimately increasing prospective student interest in using the companies test preparation packages our institution.
- Enhanced student engagement by organizing campus events and activities.
- Facilitated connections between student clubs and organizations, fostering collaboration on joint initiatives and projects.
Key Holder Supervisor
Once Upon A Child
03.2022 - 12.2023
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Bachelor of Public Health - Public Health
University of Waterloo
05.2026
High School Diploma -
Huron Heights Secondary School
06.2022
Skills
- Customer Service Management
- Cash Handling
- Training and Mentoring
- Customer Engagement
- Presentation Development
- Sales Techniques
- Project Leadership
- Relationship Building
Timeline
Customer Experience Representative
Indigo Books
08.2024 - Current
Campus Representative
The Princeton Review
02.2024 - Current
Key Holder Supervisor
Once Upon A Child
03.2022 - 12.2023
High School Diploma -
Huron Heights Secondary School
Bachelor of Public Health - Public Health
University of Waterloo
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