Summary
Overview
Work History
Education
Skills
Timeline

SAMARA MCMILLAN

Downtown Calgary,AB

Summary

Communicative and dedicated property management professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 10+ years of related experience combined with results-focused and quality-driven approach.

Overview

11
11
years of professional experience
1
1
Certification
1
1

Diploma

Work History

Residential Property Administrator

Cushman & Wakefield Stevenson
Winnipeg, MB
12.2022 - 04.2024
  • Handled daily operations of an assigned portfolio (seven residential apartment buildings-818 doors) for short and long term rentals, including tenant relations, leasing, rent collection, and maintenance coordination
  • Coordinated the implementation of Yardi software to the residential division. Thoroughly assessed existing workflows and future workflows with the IT team. Completed data entry and analysis. Lead one-on-one and group training sessions to administrators, leasing agents, resident managers, and property managers.
  • Completed applications, lease agreements, lease renewals, rental increases, rent rolls, marketing packages, financial statements, budgets, as well as residential tenancy branch claims and hearing evidence. Meeting time-sensitive deadlines.
  • Conducted market research and analysis to determine competitive rental rates and develop effective marketing strategies to attract tenants
  • Organized building takeovers and lease-ups by managing prospect inquiries, scheduling building tours, fostering relationships, and overseeing the administration aspect
  • While leasing-up a prestigious high-rise in Downtown Winnipeg (395 doors), managed a team of five leasing agents. Reviewed data entry, applications, occupancy targets, brand representation, and budget goals. Due to maintenance complications, the waitlist was strained; however, we met the goal of 50% occupancy by Q2.
  • Handled move-in and move-out processes including suite and building inspections, arranging maintenance requests, and refunding security deposit refunds
  • Logged and dispatched maintenance requests, and maintained relationships with reliable contractors. Forecasted anticipated expenses for repairs, replacements, and upgrades
  • Nominated for the Heart of Steele Award due to exceptional work ethic, reliability for after-hours concerns, and commitment to lease-up projects
  • 2 x Nominee for the 'We Do More' initiative for improving Google review rankings by securing five-star reviews.

SEO Specialist and Social Media Manager

Sync Digital Solutions
Winnipeg, MB
04.2021 - 12.2022
  • Represented the brand of diverse businesses across social media platforms, chat support, and email correspondence
  • Delivered precise information, promptly addressed inquiries, and fostered active engagement
  • Directed social media content scheduling, collaborating with the graphics team to ideate compelling content and fortify brand identity
  • Conducted keyword research to identify potential opportunities for improvement.
  • Created original SEO-focused blog posts tailored to various industries, including real estate, entertainment, dental care, and outdoor lighting
  • Formulated link-building strategies to enhance SEO positioning for targeted keywords
  • Evaluated website architecture and proposed optimizations to boost online visibility. Implemented technical SEO improvements such as site speed optimization, schema markup.
  • Utilized and monitored website analytics data from Google Analytics, Google Search Console, and UberSuggest to identify areas of improvement
  • Experienced with Shopify, WordPress, and Wix website platforms

Office Coordinator

Academy Florist
Winnipeg, MB
11.2021 - 05.2022
  • Term position to provide guidance on improving brand visibility and social media engagement through owner transition, as well as, support operations.
  • Managed all telephone reception operations, including screening and directing calls on a five-line switchboard for two senior-level staff and ten florists
  • Responded to general information requests on floral availability, delivery services, donations, business hours, and wedding or large event quotations
  • Wrote compelling blog content to drive website traffic, increase engagement, and generate leads, all tailored to the florist industry
  • Researched floral trends, design techniques, and industry news to develop fresh ideas for website marketing and social media
  • Employed SEO best practices to optimize website content for search engine visibility and drive organic traffic
  • Prepared financial statements and ledger for the accountant to clear discrepancies and arrears
  • Conveyed professionalism and efficiency in a fast-paced environment, fostering long-lasting relationships and driving repeat business.

Office Manager

MK Global Trade
Winnipeg, MB
11.2015 - 03.2021
  • Executed a range of office management tasks with precision and efficiency, including proofreading documents, maintaining office equipment, inventory control, and supervising a team of five
  • Directed the recruitment process: posting sales and administrative jobs, resume screening, scheduling interviews, and issuing job offers.
  • Established strong relationships within the membership network (400+ business owners). Leveraged one-on-one training initiatives to acquaint new hires with the diverse network and enhance employee knowledge to further sale goals
  • Conducted on-boarding procedures and maintained employee records. Served as a point of contact for employee inquiries and concerns, mediating conflicts, and fostering positive working relationships
  • Reviewed administrative processes and implemented digital systems for efficiency (Wrike, Dropbox, and Mailchimp)
  • Reworked the workflow of trade activity to alleviate 10% of the brokers' monthly workload, contributing to increased sales
  • Implemented cost-saving measures resulting in a monthly reduction of marketing expenses by $1,000
  • Completed precise data entry: 1,000+ detailed trade transactions and 300+ payment entries monthly. Facilitated month-end closing processes, invoicing and journal entries

Real Estate Assistant

Sutton Real Estate
Winnipeg, MB
11.2015 - 12.2017
  • Real Estate Assistant for two agents, one in commercial, the other residential.
  • Presented excellent customer service while confidentially handling sensitive information and matters
  • Outlined and managed filing systems for superior organization and swift retrieval of client records, correspondence, and marketing materials
  • Informed clients on relevant referrals for residential and commercial listings, completed follow-ups, and accurately documented communications
  • Posted residential and commercial real estate listings to Matrix and CPIX: precise dissemination of property information to potential buyers
  • Designed marketing materials such as open-house flyers, building brochures and holiday postcards to promote properties and the agents
  • Organized open houses by sending invitations through Morris Marketing, highlighting listings in newsletters, cold calls and follow ups, and tracking RSVPs. Bridged communication
  • Maintained accurate records of all transactions including contracts, closing statements and other legal documents

Office Coordinator and Leasing Manager

Cityscape Residence
Winnipeg, MB
01.2013 - 11.2015
  • Front-faced office coordinator for a 400+ suite apartment building that offered long-term rentals located in Downtown, Winnipeg
  • Conducted market research to identify potential tenants and rental rates. Strategically advertised vacancies online and coordinated property viewings, showcasing suites to prospective tenants with professionalism and attention to detail
  • Achieved the highest turnover rate for three consecutive months: leased eight suites with expiring agreements, and filled an additional 12 vacancies
  • Processed rental applications: verified employment, rental, and credit checks. Approved and declined applications according to the company's requirements and the Residential Tenancy Act
  • Administered and monitored lease agreements, renewals, rent increases, notices, and disturbance letters; ensuring compliance with legal and contractual requirements
  • Completed routine inspections of property grounds, identifying maintenance needs and coordinating repairs to uphold property standards and ensure tenant satisfaction while meeting budget expectations
  • Developed and implemented cleaning and maintenance schedules, assigning tasks and responsibilities to team members based on workload and property requirements
  • Monitored staff performance, provided coaching and support, and recognized outstanding achievements to foster a positive work environment and enhance team morale
  • Handled evictions when necessary; prepared documents for court proceedings if needed.

Education

Business Administration Diploma -

Red River College
06-2016

Skills

  • Records Management
  • Property Inspections
  • Leasing Administration
  • Marketing and Advertising
  • Tenant relations
  • Financial Budgeting and Reporting
  • Yardi, Rent Cafe, Elevate
  • Spectra
  • Quickbooks

Timeline

Residential Property Administrator - Cushman & Wakefield Stevenson
12.2022 - 04.2024
Office Coordinator - Academy Florist
11.2021 - 05.2022
SEO Specialist and Social Media Manager - Sync Digital Solutions
04.2021 - 12.2022
Office Manager - MK Global Trade
11.2015 - 03.2021
Real Estate Assistant - Sutton Real Estate
11.2015 - 12.2017
Office Coordinator and Leasing Manager - Cityscape Residence
01.2013 - 11.2015
Red River College - Business Administration Diploma,

Similar Profiles

CREATE PROFILE
SAMARA MCMILLAN