SAMARA GRIMSHAW
Vancouver
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
11
11
years of professional experience
Work History
Store Manager
Paw Street Market
03.2023 - Current
- Employee onboarding and scheduling
- Maintaining Inventory
- Merchandising
- Ensuring optimal store operations
- Strong product knowledge
- Resolving customer and employee concerns
Assistant Manager
Planet Fitness
01.2020 - 03.2023
- Assisted leading a team of 20+ employee
- Tracking, achieving, maintaining KPI'S
- Staff hiring and onboarding
- Resolving member, staff and club issues as they arise
- Ordering and maintaining stock of club items
- Created and implemented new SOP for club cleaning
Sales Associate
Wild Birds Unlimited
10.2017 - 11.2019
- Completion of Bird Feeding Specialist certification
- Maintain inventory and accurately receive orders
- Accurately prepare and make bank deposits
- Create rapport with customers
- Create engaging product displays
- Assist customers with choosing appropriate products
Cashier, Sales Associate
PetSmart
03.2017 - 08.2017
- Accurately complete sales transactions
- Maintaining sales floor appearance
- Care for live animals
- Help meet stores marketing goals
Cashier, Sales Associate
Dollarama
09.2016 - 01.2017
- Accurately complete sales transactions
- Restock shelves accurately and ensure proper organization of overstock
- Assist with end of day deposits
Customer Service, Party Leader
Bella Ceramica
09.2014 - 09.2016
- Leading children's parties and day camps
- Writing invoices and processing transactions
- Opening and closing store duties
- Safely operating Kiln
- Completion of pottery
Education
Secondary School -
West Vancouver Secondary School
06.2017
Skills
- Team Leadership
- Customer Engagement
- Effective Time Management
- Strategic Problem Resolution
- Inventory Control
- Effective Decision Making
- Multitasking and organization
Timeline
Store Manager
Paw Street Market
03.2023 - Current
Assistant Manager
Planet Fitness
01.2020 - 03.2023
Sales Associate
Wild Birds Unlimited
10.2017 - 11.2019
Cashier, Sales Associate
PetSmart
03.2017 - 08.2017
Cashier, Sales Associate
Dollarama
09.2016 - 01.2017
Customer Service, Party Leader
Bella Ceramica
09.2014 - 09.2016
Secondary School -
West Vancouver Secondary School
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