Samara Evans-Hewitt
Sudbury,Ontario
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Supervisor
Salute Coffee Company
09.2022 - Current
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Bartender
Ripe Restaurant
07.2022 - 09.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Head Barista
Pinchmans
04.2021 - 09.2022
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Store Associate
Dollarama
09.2018 - 06.2021
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Diploma - Practical Nursing
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04-2026
Graduate Certificate - Pre-Health Sciences
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON08-2024
High School Diploma -
Lasalle Secondary School
Sudbury, ON06-2020
Skills
- Innovation Skills
- Staff Oversight
- Goal-Oriented
- Staff Development
- Employee Motivation
- Complex Problem-Solving
Certification
- Food Handler's Certification, Food Safety Training - 10/2024
- Smart Serve Certification - 10/2024
- WHIMS Certification - 09/2024
Timeline
Senior Supervisor
Salute Coffee Company
09.2022 - Current
Bartender
Ripe Restaurant
07.2022 - 09.2022
Head Barista
Pinchmans
04.2021 - 09.2022
Store Associate
Dollarama
09.2018 - 06.2021
Diploma - Practical Nursing
Cambrian College of Applied Arts And Technology
Graduate Certificate - Pre-Health Sciences
Cambrian College of Applied Arts And Technology
High School Diploma -
Lasalle Secondary School
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