Samara Collins
39 Trelawn Pky, Welland,ON
Summary
Analytical, organized and detail-oriented Municipal Law Enforcement Officer with expertise and experience in the Municipal settings and regulations. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges and propel growth within our community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MUNICIPAL LAW ENFORCEMENT OFFICER
CITY OF HAMILTON
2022.06 - Current
- Investigating and analyzing assigned inquiries/complaints to determine if it indicates a potential/actual violation
- Investigating observed by-law related issues and/or actual/potential violations to proactively enforce by-law requirements
- Investigating in the field includes proactive and reactive site visits, patrolling on foot at times on uneven terrain, slopes, standing and walking for lengths of time, speaking with multiple individuals who may be defiant to compliance, educating and enforcing.
ADMINISTRATIVE SECRETARY
MUNICIPAL LAW ENFORCEMENT
2021.04 - 2022.06
- Prepares, composes, and proofreads correspondence and reports on a variety of confidential and routine matters
- Drafts replies of non-routine matters for the consideration of the Managers
- Schedules appointments and arranges meetings including the preparation and distribution of agendas and other materials, books meeting rooms, arranges set-up of audio-visual equipment, food/beverage as required and informs participants of same
- Takes dictation/minutes of meetings and preforms transcription as required.
CUSTOMER CONTACT CENTRE DISPATCHER/REPRESENTATIVE
CITY OF HAMILTON
2017.10 - 2021.04
- Acts as prime customer contact with the public for the City of Hamilton
- Dispatches emergency and priority service requests to field employees such as Investigators and District Supervisors
- Receives, answers and schedules locate requests from homeowners, contractors, and utilities on emergency, priority and regular work
- Utilize water on/off list and notifies Fire Department of all updates
- Maintains an expert awareness of current events through the media related to public health and safety such as air quality, water quality and illness; public programs such as waste collection, flyer distribution, snow removal; cultural events such as festivals, parades, and street fests; public meetings such as Council and public information sessions.
Education
PART I – MUNICIPAL LAW ENFORCEMENT FOUNDATIONS -
MUNICIPAL LAW ENFORCEMENT ASSOSCIATION
03.2022
TOURISM MANAGEMENT- BUSINESS DEVELOPMENT -
NIAGARA COLLEGE
04.2013
Skills
- Law Enforcement
- Public Safety
- Effective Communication
- Organizational Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Certification
- Smart Serve Certified
- Working Together - The Code and AODA
- Computer Acceptable Use Policy
- Non-Violent Crisis Intervention
- Employee Health and Wellness
Timeline
MUNICIPAL LAW ENFORCEMENT OFFICER
CITY OF HAMILTON
2022.06 - Current
ADMINISTRATIVE SECRETARY
MUNICIPAL LAW ENFORCEMENT
2021.04 - 2022.06
CUSTOMER CONTACT CENTRE DISPATCHER/REPRESENTATIVE
CITY OF HAMILTON
2017.10 - 2021.04
PART I – MUNICIPAL LAW ENFORCEMENT FOUNDATIONS -
MUNICIPAL LAW ENFORCEMENT ASSOSCIATION
TOURISM MANAGEMENT- BUSINESS DEVELOPMENT -
NIAGARA COLLEGE
- Smart Serve Certified
- Working Together - The Code and AODA
- Computer Acceptable Use Policy
- Non-Violent Crisis Intervention
- Employee Health and Wellness
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