Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samar Sebai

Saint-Eustache

Summary

Experienced professional with a strong skill set in leadership, operations, and human resources seeking to make a valuable contribution to a dynamic and growth-oriented company. Committed to securing a position that enhances knowledge and provides exceptional service and support to both the team and clients.

Overview

30
30
years of professional experience

Work History

Director/ Human Resources/ Trainer/ Legal

MIR Capital Services
06.2011 - Current
  • Lead the achievement of the company’s sales objectives, implementing strategies to enhance performance.
  • Act as a role model, motivating the team to meet and exceed standards in sales and customer service.
  • Foster a professional, stimulating environment for employees to thrive.
  • Conduct training on policies, practices, and procedures to ensure team effectiveness.
  • Manage client files, ensure timely follow-up on payments, and facilitate communication through inbound and outbound calls.
  • Develop action plans and performance reports on daily, weekly, and monthly bases to track team progress.
  • Managed legal files, ensuring accurate documentation and compliance with applicable laws and regulations.
  • Collaborated with external lawyers to pursue judgments and process legal actions effectively.
  • Maintained thorough updates on costs associated with legal proceedings, optimizing financial accountability.
  • Onboarding and Off-boarding managed the process for new hires, including orientation sessions, training, and integration into the team. Oversaw off boarding procedures to ensure a smooth transition for departing employees, including exit interviews and knowledge transfer.
  • Scheduling Developed and maintained employee work schedules, ensuring optimal coverage for operational needs while considering employee preferences and availability.
  • Payroll Coordinated payroll processing, ensuring accurate and timely employee compensation. Handled payroll inquiries and resolved discrepancies to maintain employee satisfaction and compliance with labor laws.

CSR call center

HSBC Financial
12.2007 - 10.2010
  • Take customer calls and process requests
  • Make and receive collection calls
  • Update customer files and follow up on payments
  • Specialist in mortgage accounts
  • Make the dialer system report (day, week and month)
  • Revise the record to deduct the monthly mortgage payment and change the interest rate
  • Work with real estate agents to sell the property
  • Make foreclosed decisions on the property
  • Specialist of the Loss Mitigation project

CSR call center

NCO Canada (American Express)
10.2002 - 12.2007
  • Take calls from American Express customers (across Canada) to process requests
  • Assist clients in making certain transactions
  • Activate American Express cards for new customers Offer the most suitable services for each client
  • Make collections calls
  • Update client files and follow up on payments
  • Provide training to new American Express employees

Receptionist and secretary

TIMG Electronics
06.1997 - 12.1999
  • Receive and direct calls
  • Make appointments and prepare for meetings
  • Updating client files
  • Prepare all required documentation for office employees

Receptionist

Voyages Saturne 2000
02.1995 - 06.1996
  • Reception of clients in the office
  • Answer phone calls (Reservations, information ...)
  • In charge of customer service
  • Track reservations

Education

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Micro blading Academy Toronto

Certification - undefined

Mortgage specialist

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Xtreme Lashes Canada

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College Bois-De-Boulogne
01.2001

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Edith Serei Academy
01.2001

Diploma - undefined

College Saint-Marcelline
Montréal
01.1998

Skills

  • Operating systems: Windows 2000 /98 /95, Windows NT, Windows XP
  • Known softwares: Microsoft Office 2000 (Word, Excel, PowerPoint) triumvir, the dialer, globe star, TCN, DRS and Debtmaster
  • Internet Explorer: E-mail, MS Outlook, Outlook Express, browsing the internet

Languages

French, English, Spanish and Arabic.

Timeline

Director/ Human Resources/ Trainer/ Legal

MIR Capital Services
06.2011 - Current

CSR call center

HSBC Financial
12.2007 - 10.2010

CSR call center

NCO Canada (American Express)
10.2002 - 12.2007

Receptionist and secretary

TIMG Electronics
06.1997 - 12.1999

Receptionist

Voyages Saturne 2000
02.1995 - 06.1996

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Micro blading Academy Toronto

Certification - undefined

Mortgage specialist

undefined

Xtreme Lashes Canada

undefined

College Bois-De-Boulogne

undefined

Edith Serei Academy

Diploma - undefined

College Saint-Marcelline

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Samar Sebai