Samar Romene Velazquez
Cashier
Crockett,CA
Summary
Dedicated and diligent cashier with extensive experience in providing exceptional customer service. Known for being personable and approachable, with a proven track record of building strong relationships with customers and colleagues alike. Highly praised by supervisors for reliability and efficiency in managing transactions and maintaining a positive shopping environment. Committed to contributing to team success and delivering outstanding service in a fast-paced retail setting.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Cashier
Safeway
Hercules , California
01.2024 - Current
- Managed high-pressure customer interactions with professionalism, resolving an average of 25+ issues per day while maintaining customer satisfaction rate through clear communication and effective problem-solving.
- Independently managed documentation for 100+ complex cases monthly, ensuring consistent accuracy and contributing to a 40% faster resolution rate across the department.
- Resolved 30–40 customer complaints weekly with a focus on empathy and efficiency, achieving a high resolution rate and contributing to stronger customer loyalty.
- Delegated tasks to a team of 4–6 members, streamlining workflow and reducing customer response time by ensuring 100% of customer concerns were addressed within 24 hours.
Hemodialysis Technician
Centre Touristique de Dialyse
Hammamet, CA
01.2021 - 01.2024
- Assisted in over 20 patient exams and procedures daily, accurately monitoring and recording vital signs to support clinical decision-making.
- Supported physicians during patient assessments and minor procedures, ensuring timely and accurate vital sign documentation for up to 30 patients per shift.
- Provided hands-on support during patient examinations and procedures, improving care efficiency and maintaining a calm, reassuring environment.
- Delivered clear, compassionate health education and answered common medical questions, empowering patients to make informed care decisions.
Nurse Assistant
Centre Touristique de Dialyse
Hammamet , CA
01.2020 - 01.2021
- Assisted up to 12 patients per shift with activities of daily living—including bathing, dressing, grooming, and mobility—ensuring comfort, dignity, and safety while encouraging maximum independence.
- Measured and recorded vital signs (temperature, blood pressure, pulse, and respiration) for 15–20 patients per day, promptly reporting abnormalities to the nursing team to support early clinical intervention.
- Supported nurses and physicians during medical procedures by preparing equipment, sterilizing instruments, and positioning patients, improving workflow efficiency and patient comfort.
- Maintained accurate, up-to-date patient records, documenting changes in condition and treatment progress for 10–15 patients per shift, while ensuring compliance with HIPAA and healthcare documentation standards.
Education
Associate Degree in Nursing - Nurse Assistant
ICF
Nabeul 01.2019 - 12.2019
Skills
Point of sale systems
Cash handling
Inventory management
Customer service
Sales reporting
Team collaboration
Patient education
Cleaning and sanitizing
Empathy and patience
Clear communication
Timeline
Cashier
Safeway
01.2024 - Current
Hemodialysis Technician
Centre Touristique de Dialyse
01.2021 - 01.2024
Nurse Assistant
Centre Touristique de Dialyse
01.2020 - 01.2021
Associate Degree in Nursing - Nurse Assistant
ICF
01.2019 - 12.2019
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