Summary
Overview
Work History
Education
Skills
Availability
Languages
Additional Information
Timeline
Generic

Samar Kaushik

Brampton,ON

Summary

Committed and hardworking Customer Service Representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

3
3
years of professional experience

Work History

Cashier

All Time Convenient Store
01.2024 - 03.2024
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained balanced cash drawer, ensuring accurate accounting during end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Representative

Decathlon Indirapuram
11.2021 - 12.2023
  • Resolved 20+ customer complaints per day from customers with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled customer inquiries and suggestions courteously and professionally.

Application Developer Intern

Unisys
10.2020 - 11.2021
  • Collaborated with team members to develop innovative solutions for complex problems, resulting in more efficient workflow.
  • Assisted in creation of comprehensive documentation to support new developers and ensure consistency across projects.
  • Conducted thorough testing of application features, ensuring optimal performance and minimal downtime for users.

Education

Post Graduate degree in Full stack software development - Computer And Information Sciences

Lambton College in Mississauga
Mississauga, ON
10.2025

Bachelor's in technology - Computer Science

SRM Institute of Science And Technology
Delhi NCR, India
05.2022

Skills

  • Customer Service
  • Payment Processing
  • POS Systems
  • Customer Assistance
  • Inventory Management
  • Customer Relations

Availability

  • Monday - Any time
  • Tuesday - After 10 PM
  • Wednesday - Any time
  • Thursday - After 10 PM
  • Friday - Any time
  • Saturday - Any time
  • Sunday - Any time

Languages

English
Full Professional
Hindi
Native or Bilingual

Additional Information

Volunteered for a non profit organization called Robin Hood Army which works to collect surplus food from weddings and parties and distribute it to the needy section of the society.

Timeline

Cashier

All Time Convenient Store
01.2024 - 03.2024

Customer Service Representative

Decathlon Indirapuram
11.2021 - 12.2023

Application Developer Intern

Unisys
10.2020 - 11.2021

Post Graduate degree in Full stack software development - Computer And Information Sciences

Lambton College in Mississauga

Bachelor's in technology - Computer Science

SRM Institute of Science And Technology

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Samar Kaushik