Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SAMAR ETMAN

Alexandria ,ON

Summary

Results-driven Account Manager with a proven track record in enhancing client satisfaction and retention. Expertise in relationship management, problem-solving, and operational efficiency.

Overview

22
22
years of professional experience

Work History

Account Manager

Tycon Trading
Alexandria
12.2015 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Coordinated product delivery schedules with logistics teams.
  • Analyzed market trends to identify new business opportunities.
  • Collaborated with sales teams on promotional strategies and campaigns.
  • Conducted regular meetings to discuss project progress and updates.
  • Prepared detailed reports on account performance for management review.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved client issues promptly to maintain strong partnerships.

Aftersales Manager

Link Dot Net
Alexandria
11.2009 - 07.2013
  • Managed customer inquiries and resolved aftersales issues effectively.
  • Led a team of aftersales representatives to enhance service delivery.
  • Analyzed aftersales data to identify trends and improve processes.
  • Coordinated with product teams to address recurring customer concerns.
  • Established strong relationships with customers to ensure satisfaction and loyalty.
  • Implemented feedback systems for continuous improvement in service quality.
  • Developed strategies for improving customer service processes and procedures.

Customer Care Manager

Dream Uniliver
Alexandria
11.2007 - 12.2009
  • Developed training materials for new customer service representatives.
  • Managed customer inquiries through phone and email communication.
  • Oversaw daily operations of the customer care team.
  • Implemented feedback mechanisms to enhance service quality.
  • Coordinated with other departments to resolve complex issues.
  • Analyzed customer feedback to identify service improvement areas.
  • Mentored junior staff on best practices in customer care.
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
  • Facilitated team meetings to discuss performance and strategy changes.

Logistics Manager

Alexandria Containers
Alexandria
12.2006 - 12.2008
  • Coordinated shipment schedules to optimize container loading and delivery processes.
  • Managed inventory levels to ensure timely replenishment and accurate tracking.
  • Supervised logistics staff, providing training and support for daily operations.
  • Collaborated with suppliers to streamline procurement and minimize lead times.
  • Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Worked collaboratively with customers and staff at various levels.
  • Created and enforced policies and procedures for entire logistics team.
  • Coordinated with suppliers to ensure timely deliveries of goods.

Office Manager

World Trans
Alexandria
12.2004 - 11.2006
  • Coordinated daily office operations and maintained a productive work environment.
  • Managed scheduling and calendars for executive leadership and team members.
  • Handled correspondence, including emails, phone calls, and visitor inquiries.
  • Assisted in onboarding new employees by providing training and resources.
  • Organized and maintained filing systems for easy document retrieval.
  • Facilitated communication between departments to enhance collaboration and workflow.
  • Supported financial tasks, including invoice processing and expense tracking.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Logistics Coordinator

Cargo Express
Alexandria, Egypt
03.2003 - 12.2004
  • Coordinated shipments and deliveries to ensure timely transportation of goods.
  • Managed inventory levels and maintained accurate records of stock movements.
  • Facilitated communication between carriers and internal teams for smooth operations.
  • Monitored shipment tracking to resolve any delivery issues promptly.
  • Assisted in optimizing logistics processes for improved efficiency and cost reduction.
  • Processed shipping documentation and ensured compliance with regulations.
  • Collaborated with vendors to schedule pickups and deliveries effectively.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Utilized logistics software to track shipments and manage inventory data efficiently.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Collaborated with internal teams to coordinate shipments between multiple locations.
  • Oversaw loading and unloading activities at warehouses and distribution centers.

Education

Associate of Science - Commerce

Faculty of Commerce - English Department
Alexandria
01-2003

Skills

  • Client relationship management
  • Sales strategy development
  • Market analysis
  • Performance reporting
  • Logistics coordination
  • Customer retention strategies
  • Project management
  • Conflict resolution
  • Documentation and reporting
  • Business development and planning
  • Networking skills
  • Performance evaluations
  • Customer satisfaction

Languages

English
Native/ Bilingual

Timeline

Account Manager

Tycon Trading
12.2015 - Current

Aftersales Manager

Link Dot Net
11.2009 - 07.2013

Customer Care Manager

Dream Uniliver
11.2007 - 12.2009

Logistics Manager

Alexandria Containers
12.2006 - 12.2008

Office Manager

World Trans
12.2004 - 11.2006

Logistics Coordinator

Cargo Express
03.2003 - 12.2004

Associate of Science - Commerce

Faculty of Commerce - English Department

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SAMAR ETMAN