Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samapon Barua

Vancouver,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Pizza Hut
09.2021 - Current
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Responded to and resolved customer questions and concerns.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Sales Associate

Quick Pick Convenience Store
06.2021 - 09.2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Customer Service Representative

Petro-Canada
01.2020 - 08.2021
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Sales & Customer Service Representative

Prime Asset Limited
02.2019 - 10.2019
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Reviewed market research data and changed sales plans accordingly.
  • Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Education

MBA - Management

New York Institute of Technology
Vancouver, BC
01.2023

BBA - Human Resource Management

Port City International University
Chattogram, Bangladesh
04.2018

Diploma in Business Studies -

Chittagong Commercial Institute
Chattogram, Bangladesh
12.2014

Skills

  • Team Supervision
  • Training and mentoring
  • Technical Support
  • Cash handling expertise
  • Team Collaboration and Leadership
  • Positive Attitude
  • Sales expertise
  • Customer Service Management

Languages

English
Professional Working
Hindi
Professional Working
Bengali
Native or Bilingual

Timeline

Shift Supervisor

Pizza Hut
09.2021 - Current

Sales Associate

Quick Pick Convenience Store
06.2021 - 09.2022

Customer Service Representative

Petro-Canada
01.2020 - 08.2021

Sales & Customer Service Representative

Prime Asset Limited
02.2019 - 10.2019

MBA - Management

New York Institute of Technology

BBA - Human Resource Management

Port City International University

Diploma in Business Studies -

Chittagong Commercial Institute

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Samapon Barua