Samanthika Handuwala Dewage (Dil)
100a-204, Dyrgas Lane, Canmore,Alberta
Summary
Offering strong foundation in team leadership and customer interaction, eager to learn and grow in retail setting. Brings quick ability to grasp store operations and implement effective sales strategies. Ready to use and develop skills in communication and organization in retail environment.
Overview
3
3
years of professional experience
Work History
Store Supervisor
Canadian Pizza Unlimited
10.2023 - Current
- Supervising daily operations by directing customer service, inventory and sales operations.
- Creating a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Streamlining the order-taking process to reduce wait times for customers, resulting in higher repeat business.
- Managing phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Collaborating with team members for smooth operations during busy hours, minimizing wait times for customers.
- Operating cash register accurately, processing transactions quickly to maintain efficient customer flow.
- Building rapport with repeat customers by remembering names, preferences, or dietary restrictions.
The Ironer Attendant
Canmore Laundry Facility Operations Ltd.
07.2023 - 12.2023
- Increased production efficiency by streamlining ironing processes and effectively managing workload.
- Reduced garment damage by carefully inspecting items for defects before ironing.
- Maintained a clean and organized work environment to improve overall productivity.
- Consistently met daily quotas by efficiently prioritizing tasks and staying focused on goals.
Health Care Aide
Canmore Hospital
10.2023 - 11.2023
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety through effective communication and active listening skills.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Provided emotional support for patients and families during times of stress and uncertainty.
Customer Support Specialist
Save-On-Foods
04.2023 - 07.2023
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Assisted customers in locating products, providing exceptional service while restocking shelves.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Customer Service Specialist
Canmore Shawarma (pvt) Ltd
02.2023 - 04.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
Education
Standard First Aid & CPR/AED Level A (BL) - Health And Wellness
Canadian Red Cross
Canada, AB08-2024
WHMIS 2015 With GHS - Workplace Safety
Safe Check Learning
Canada, AB09-2025
Mental Health Awareness - Workplace Safety
Safe Check Learning
Canada, AB09-2025
Certificate- Communication Foundations - Business Communication
LinkedIn Learning
Online08-2025
Diploma in Medical Office Assistant With HUC - Health Care Administration
Academy of Learning Career College
Canada, AB10-2024
Post Graduate Diploma - Strategic Management & Leadership
OTHM
UK06-2023
Skills
- Strong attention to detail
- Reliability and punctuality
- Relationship Building
- Problem-solving abilities
- Multitasking
- Adaptability and Flexibility
- Self Motivation
- Teamwork and Collaboration
- Excellent Communication
- Consistent Quality Control
- Inventory management
- Staff supervision
- Store opening and closing
Timeline
Store Supervisor
Canadian Pizza Unlimited
10.2023 - Current
Health Care Aide
Canmore Hospital
10.2023 - 11.2023
The Ironer Attendant
Canmore Laundry Facility Operations Ltd.
07.2023 - 12.2023
Customer Support Specialist
Save-On-Foods
04.2023 - 07.2023
Customer Service Specialist
Canmore Shawarma (pvt) Ltd
02.2023 - 04.2023
Standard First Aid & CPR/AED Level A (BL) - Health And Wellness
Canadian Red Cross
WHMIS 2015 With GHS - Workplace Safety
Safe Check Learning
Mental Health Awareness - Workplace Safety
Safe Check Learning
Certificate- Communication Foundations - Business Communication
LinkedIn Learning
Diploma in Medical Office Assistant With HUC - Health Care Administration
Academy of Learning Career College
Post Graduate Diploma - Strategic Management & Leadership
OTHM
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