Samantha Zaragoza Juarez
Los Angeles,CA
Summary
Dynamic and highly organized hospitality professional with extensive experience in client relations, event coordination, and team leadership. Adept at supporting high-volume operations, managing schedules, and executing detailed administrative tasks in fast-paced luxury environments. Known for thriving under pressure, maintaining exceptional customer service, and collaborating across departments to deliver seamless guest experiences. Fluent in Spanish and English, with additional skills in ASL and French.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Festival Bar Lead
DLS Events
05.2024 - Current
- Lead bar operations for large-scale events, managing staff assignments and ensuring compliance with alcohol regulations.
- Maintain crowd control and guest safety while delivering prompt and courteous service under high-pressure conditions.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Ensured compliance with all local, state, and federal laws regarding alcohol service while effectively preventing overconsumption among patrons.
- Maintained smooth communication between bar staff and management, ensuring timely resolution of issues as they arose.
Bartender
The Walt Disney Company
08.2023 - Current
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Bar Captain / Client Liaison
Anaheim Convention Center
01.2023 - Current
- Act as a primary point of contact between sales and operations, interpreting BEO orders into actionable service setups.
- Provide client-facing support onsite—confirming event details, solving issues in real-time, and ensuring exceptional service.
- Collaborate with cross-functional teams to maintain safety compliance and meet client expectations.
- Conduct team briefings and oversee execution of large-scale events with attention to detail and professionalism.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Antojitos Cocina Mexicana
03.2022 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Restaurant Hostess
Figaro Bistrot
07.2021 - 04.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Manager on Duty
Equinox
04.2021 - 07.2021
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Warehouse Inventory Specialist
Unique Vintage
07.2020 - 02.2021
- Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
- Improved order accuracy with thorough inventory audits and regular stock checks.
- Maintained clear communication with fellow team members, ensuring smooth operations throughout each shift.
- Handled returns processing promptly, inspecting damaged goods for proper disposal or restocking as appropriate.
Lead Key Holder
American Rebel
01.2020 - 04.2020
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience
Store Supervisor
Starbucks
10.2017 - 01.2020
- Ensured guest and staff safety by enforcing company procedures and health standards.
- Managed cash handling, including final reconciliations and safe drops.
- Supervised and coached staff, addressing performance and training needs.
- Ensured compliance with health and safety regulations
- Opened and closed the store, ensuring accurate handoff procedures to night supervisors.
- Conducted inventory analysis to determine optimal stock levels.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily operations by directing customer service, inventory and sales operations.
Lead Key Holder
Besame Cosmetics
05.2018 - 10.2018
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Timeline
Festival Bar Lead
DLS Events
05.2024 - Current
Bartender
The Walt Disney Company
08.2023 - Current
Bar Captain / Client Liaison
Anaheim Convention Center
01.2023 - Current
Bartender
Antojitos Cocina Mexicana
03.2022 - 12.2022
Restaurant Hostess
Figaro Bistrot
07.2021 - 04.2022
Manager on Duty
Equinox
04.2021 - 07.2021
Warehouse Inventory Specialist
Unique Vintage
07.2020 - 02.2021
Lead Key Holder
American Rebel
01.2020 - 04.2020
Lead Key Holder
Besame Cosmetics
05.2018 - 10.2018
Store Supervisor
Starbucks
10.2017 - 01.2020
High School Diploma -
Hollywood Senior High School
Education
High School Diploma -
Hollywood Senior High School
Hollywood, CA06-2017
Skills
- Calendar & Schedule Management
- Client Communications & Proposal Prep
- Microsoft Office Suite (Outlook, PowerPoint, Word)
- Event Coordination & Site Tours
- Time Management & Multitasking
- Conflict Resolution & Troubleshooting
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Operations management
Cash handling
Certification
- CA eFood Handlers Card, 04/23/28
- ABC RBS Certified, 08/10/25
- TIPS Certified, 04/22/28
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