Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Skill

Toronto,ON

Summary

Motivated and knowledgeable Laboratory Assistant with 3+ years of extensive experience in maintaining various professional lab equipment and medical testing procedures. Possess excellent research and observation skills and important time management abilities. Aiming to leverage a proven knowledge of conflict resolution, customer communications and customer retention skills to successfully fill the role at your company.

Overview

7
7
years of professional experience

Work History

Clinical Laboratory Assistant

Dynacare
01.2023 - Current
  • Perform routine laboratory tests and analyses using various analytical instruments and techniques, including but not limited to protein electrophoresis and Immune assays.
  • Prepare and standardize chemical solutions, reagents, and samples according to established protocols.
  • Perform calibration, Quality Control checks, troubleshooting, and maintenance of laboratory equipments.
  • Perform physical and analytical requirements in a consistent, accurate and safe manner.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
  • Reviews Learning Management System (LMS) and Work Instructions as required.
  • Participates in organizations safety program (PPP) and performs observations.
  • Maintained inventory of laboratory supplies, ensuring uninterrupted operations and efficient workflow management.
  • Reduced test turnaround time via strategic multitasking.
  • Ensured a safe working environment through strict adherence to safety protocols and routine equipment maintenance checks.
  • Adhered to rigorous confidentiality standards when handling sensitive patient information, upholding ethical obligations and regulatory requirements.
  • Monitored and replenished reagents and tools to support smooth workflow while eliminating delays.
  • Participate in staff training.
  • Perform testing on CAP samples and test validations.
  • Monitors specimen retention and storage as per lab guidelines (disposal/dumping of older samples).
  • Certified in Transportation of Dangerous Goods (TDG).
  • Knowledge of troubleshooting and maintenance of the Laboratory Automation Line.
  • Troubleshooting, retrieving, and processing specimens on pending lists. (ITRR).

Interim Client Services, Site Lead(2022)/ Medical Laboratory Assistant

LifeLabs
01.2021 - Current
  • Coordinate the work flow, team management and systematic problem solving.
  • Work closely in resolving any COVID related discrepancies.
  • Follow SOP's on processing COVID, blood and urine samples on a daily basis.
  • Data entry of urine, blood and swabs. Aliquoting of urine samples.
  • Trained and supervised new laboratory staff to improve skills in laboratory procedures.
  • Maintain and manage various professional lab equipment and tools to prepare all specimen samples for analysis.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

Student Lab Assistant

University of Manitoba
08.2019 - 12.2020
  • Assisted Post Doctorate student in conducting research by preparing samples, taking measurements, maintaining lab equipment and writing reports.
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results.

Senior Customer Service Representative

The Brick
07.2017 - 09.2020
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers problems

Education

Bachelor's of Science- Cell And Molecular Biology -

University of Manitoba
Winnipeg, MB

Skills

  • Problem Solving
  • Proficient with Laboratory Procedures
  • Proficient with Microsoft Word, Excel, PowerPoint and Laboratory Software
  • Attention to Detail
  • Organization and Time Management
  • Multitasking Abilities

Timeline

Clinical Laboratory Assistant

Dynacare
01.2023 - Current

Interim Client Services, Site Lead(2022)/ Medical Laboratory Assistant

LifeLabs
01.2021 - Current

Student Lab Assistant

University of Manitoba
08.2019 - 12.2020

Senior Customer Service Representative

The Brick
07.2017 - 09.2020

Bachelor's of Science- Cell And Molecular Biology -

University of Manitoba

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Samantha Skill