Samantha De Guzman
Santa Clara
Summary
Dynamic manager with a proven track record at the Llitch Company, adept at mentoring teams and implementing customer feedback systems. Skilled in data analysis and project management, I successfully enhanced product offerings, leading to increased customer satisfaction and a robust pipeline of future leaders. Committed to safety compliance and quality control.
Overview
3
3
years of professional experience
Work History
Manager
the Llitch Company
Santa Clara
01.2022 - Current
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Direct Care Professional Supervisor
Pacific Autism Center For Education
Santa Clara
10.2024 - 01.2025
- Created and maintained accurate records of client progress and updates.
- Responded quickly and effectively when emergency situations occurred.
- Analyzed performance data regularly to identify areas needing improvement or corrective action.
- Ensured all health, safety, security measures are adhered to on a daily basis.
Ride Operator
Cedar Fair
Santa Clara
03.2022 - 07.2022
- Responded quickly in emergency situations following established protocols.
- Collaborated with team members to ensure smooth operation of all attractions.
- Adhered to all safety regulations while operating the rides at all times.
Education
Mechanical Engineering -
San Francisco State University
San Francisco, CA05.2028
High School Diploma -
Santa Clara HIghschool
Santa Clara05-2024
Skills
- Nonprofit Administration
- Mechanical design
- Computer-aided design
- Data analysis
- Project management
- Customer service
- Time management
- Team leadership
- Critical thinking
- Safety compliance
- Quality Control
- Revenue projections
- Auto-CAD
- Microsoft Excel
Languages
- English, Native or Bilingual
- Spanish, Professional Working
- French, Professional Working
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
French
Limited
Spanish
Limited
Affiliations
- Charity church work in the Philippines 2014-2015
- Choir in St. Cecilia
- Volunteer in Our Lady of Peace Church
- Volunteer in rehabilitation center in Valley House Med Santa Clara
- Active designer car project in American Society of Mechanical Engineering
- 1 year of Computer Science in Santa Clara Highschool and succesfully made an app
Timeline
Direct Care Professional Supervisor
Pacific Autism Center For Education
10.2024 - 01.2025
Ride Operator
Cedar Fair
03.2022 - 07.2022
Manager
the Llitch Company
01.2022 - Current
Mechanical Engineering -
San Francisco State University
High School Diploma -
Santa Clara HIghschool
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