SAMANTHA FAY GALANGCO TAN
Toronto,ON
Summary
To successfully obtain a job in which efficiently helps me demonstrate and utilize the skills I have and am willing to expand on, meanwhile making a notable contribution to the success of the company.
Overview
6
6
years of professional experience
Work History
Supervisor
Harveys
Toronto , Ontario
11.2023 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Cook/Cashier/Customer Service Representative
Swiss Chalet and Harveys
09.2018 - Current
- Taught and trained new/old staff members on equipment safety and menu preparation
- Ensured and took responsibility of actions
- Conducted corrective actions with staff when required
- Reduced accidents in workplace by implementing safety policies and procedures
- Ensured a safe, positive, and healthy environment for staff and customers
- Delegated tasks
- Assisted customers with various inquires.
Education
Academic Upgrading -
George Brown College
High School Diploma -
SOLE alternative High School
Skills
- Passionate
- Fast learner
- Determined individual
- Focused and disciplined
- Exceptional team player
- Ability to take initiative
- Experience with issue and conflict resolution
- Noble work ethic
- Able to work with diverse cultural backgrounds
- Goal-Oriented
- Complex Problem-Solving
References
REFERENCES AVAILABLE UPON REQUEST
References
References available upon request.
Timeline
Supervisor
Harveys
11.2023 - Current
Cook/Cashier/Customer Service Representative
Swiss Chalet and Harveys
09.2018 - Current
Academic Upgrading -
George Brown College
High School Diploma -
SOLE alternative High School
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