SAMANTHA CAIRNS
Calgary,AB
Summary
Resourceful and personable with deep knowledge in facilitating communication and providing exceptional customer service in any industry. Through collaboration, improves business operations finding evolutionary strategies to increase efficiency in any position contributing to the success of the company. Offering strong organizational, problem-solving, and communication skills. Self motivated and hard working with a goal-oriented mindset that can work within a team or independently without supervision. Expert in time management and determined to meet deadlines with urgency in fast-paced environments
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Coordinator
Onyx-Fire Protection Services
2023.08 - 2024.03
- Served as a primary point of contact for clients, addressing concerns with all fire safety systems answering over 20 client calls per day with focus in corresponding and delegating over 100 emails daily
- Prioritized urgent matters and dispatched technicians accordingly ensuring thorough collection and transfer of information with strong attention to detail and accuracy
- Reviewed over 100 proprietary software logs daily and approved technician's hours and chargeable expenses prior to invoicing and proofread notes to ensure professional delivery of the work completed on site
Bartender / FOH Manager
Turtle Jacks Muskoka Grill
2011.09 - 2023.07
- Managed team of over 15 front of house employees
- Conducted regular inventory count reports to ensure minimal waste, ordered new product
- Scheduled staff based on projections as well as understanding business flow
- Met revenue targets while ensuring labor costs were kept low without sacrificing customer service quality
- Exposed to an immeasurable amount of difficult customer service encounters that challenged the practice of conflict resolution strategies
- Built many guest relationships and influenced returning business
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Served high customer volumes during special events, nights, and weekends
Administrative Coordinator
Black Diamond Group
2020.12 - 2022.01
- Accounts receivable and accounts payable duties including creating and processing all purchase orders and invoices, processing credit card payments, and collecting on delinquent accounts with monthly spread targets over $100,000
- Organized and coordinated schedules and dispatched over 10 modular unit rentals daily – estimated and created quotes for delivery / pickup
- Took all incoming service calls for repairs or maintenance and worked with the customer to determine the issue with the unit and the next steps for a solution to the problem
- Scheduled service calls with the appropriate technician and organized financials to determine chargebacks
- Completed monthly inventory reports and ordered parts, equipment, and supplies based on projections
Operations Manager
Synstone International Ltd.
2015.10 - 2020.11
- Led all human resource aspects including recruiting, hiring, onboarding, health and safety, procedures and policies, scheduling and general employee concerns
- Created a proprietary training manual that worked as a tool for new and existing hires during the hand-made manufacturing process resulting in higher quality and consistent product and employee retention company-wide
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Assisted the sales team using SalesForce and helped keep track of each project’s progression to ensure deadlines were satisfied and customers concerns were met
- Coordinated schedules, meetings, and property visits for 5 inside sales executives and CEO
- Streamlined business processes by analyzing current procedures and implementing necessary improvements
Education
Bachelor of Arts - Sociology
McMaster University
Hamilton, ON05.2021
IEP, Advanced Learning Program, Honors (Diploma) -
Loyola CSS
Mississauga, ON06.2017
Skills
- Customer Service
- Team Leadership and Management
- Complex Problem-Solving Abilities
- Critical Thinking
- Staff Training and Development
- Organizational ability
- Positive Attitude and Team Player
- Fast Learner and Tireless Work Ethic
References
Professional and personal references readily available
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Driver's License (Class 5/G)
- ProServe / SmartServe Certified
- Forklift License - 2015
- LLQP License - 2018
- WHMIS Certification
Hobbies
Art enthusiast and dog mom. Athletic background focused in hockey. Kayaking for solitude and board games for socializing. Curious mind always looking for something new to explore.
Timeline
Service Coordinator
Onyx-Fire Protection Services
2023.08 - 2024.03
Administrative Coordinator
Black Diamond Group
2020.12 - 2022.01
Operations Manager
Synstone International Ltd.
2015.10 - 2020.11
Bartender / FOH Manager
Turtle Jacks Muskoka Grill
2011.09 - 2023.07
Bachelor of Arts - Sociology
McMaster University
IEP, Advanced Learning Program, Honors (Diploma) -
Loyola CSS
- Driver's License (Class 5/G)
- ProServe / SmartServe Certified
- Forklift License - 2015
- LLQP License - 2018
- WHMIS Certification
Similar Profiles
Awat NajmaldenAwat Najmalden
Operations Manager at Onyx-Fire Protection Inc.Operations Manager at Onyx-Fire Protection Inc.
TOLGA DOYGUNTOLGA DOYGUN
Fire Alarm Technician at Onyx Fire ProtectionFire Alarm Technician at Onyx Fire Protection
Chris CampbellChris Campbell
Operations Team Lead at Onyx-Fire ProtectionOperations Team Lead at Onyx-Fire Protection