- I enjoy cooking for friends and family gatherings
- Music
- Personal Development and Self-Improvement
- Gym Workouts
- Reading
- Wine Tasting
Samantha Yoder
Napa
Summary
Knowledgeable [Desired Position] with solid background in customer service and facility management. Skilled in providing exceptional guest experiences and ensuring smooth daily operations. Demonstrated ability in team collaboration and problem-solving in fast-paced environments.
Professional in entertainment and hospitality sector, bringing valuable experience in managing customer interactions and venue logistics. Known for strong team collaboration and delivering consistent results under pressure. Skilled in handling ticketing, concessions, and maintaining clean and welcoming environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Movie Theater Employee
Cinemark Theaters
05.2022 - Current
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
Crew Member
CREAM Cookies Rule Everything Around Me
09.2021 - 03.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Associate
Sunglass Hut
10.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Life Guard/Assistant Swim Instructor
Napa Valley Country Club
05.2018 - 08.2018
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Complied with all company policies, local laws, and regulations governing security guard duties.
Lifeguard/Life Guard/Assistant Swim Instructor
Napa Parks and Recreation
05.2017 - 08.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Associate of Arts - Business Degree
Solano Community College
Fairfield, CA06-2027
Skills
- Strong work ethic
- Excellent customer service
- Cash handling proficiency
- Cleanliness maintenance
- Scheduling flexibility
- Emergency response
- Food safety
- Team collaboration
- Cash register operation
Certification
- First Aid Certification - American Red Cross.
- Food Handler Certification - American National Standards Institute (ANSI).
- Age Verification Training – Various State Agencies or Private Providers.
- Alcohol Seller/Server License – State Liquor Control Board California.
Interests
Timeline
Movie Theater Employee
Cinemark Theaters
05.2022 - Current
Crew Member
CREAM Cookies Rule Everything Around Me
09.2021 - 03.2022
Sales Associate
Sunglass Hut
10.2020 - 08.2021
Life Guard/Assistant Swim Instructor
Napa Valley Country Club
05.2018 - 08.2018
Lifeguard/Life Guard/Assistant Swim Instructor
Napa Parks and Recreation
05.2017 - 08.2017
Associate of Arts - Business Degree
Solano Community College
Similar Profiles
Paul WaggonerPaul Waggoner
Team Member at Cinemark TheatersTeam Member at Cinemark Theaters
Caden EldridgeCaden Eldridge
Usher at Cinemark TheatersUsher at Cinemark Theaters
Michael RodriguezMichael Rodriguez
Theatre Associate at Cinemark TheatersTheatre Associate at Cinemark Theaters
Jennifer ElsonJennifer Elson
Second Grade Teacher at Twin Rivers Unified School DistrictSecond Grade Teacher at Twin Rivers Unified School District
Lucero GomezLucero Gomez
Medical Assistant at Shafter PediatricsMedical Assistant at Shafter Pediatrics