Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

SAMANTHA WULFF

MORINVILLE,ALBERTA

Summary

I am dedicated to bringing a positive attitude, strong work ethic, and exceptional customer service skills to this position. I am eager to understand and fulfill the job requirements with precision and enthusiasm. As a quick learner, I am confident in my ability to make independent decisions, and exercise sound judgment to contribute effectively to company success, especially when guided by clear direction or goals. Known for my detail-oriented approach and strong organizational skills, I am committed to taking on additional responsibilities to support team objectives.

With extensive experience in customer service, my priority is ensuring customer satisfaction and fostering strong relationships. I am personable, enthusiastic, and eager to acquire new skills relevant to my role. I am confident that I possess the necessary skills to excel in this position. Currently, I utilize computer skills, manage phone calls, schedule appointments, process work orders, and offer customer advice in my current role. I thrive in a fast-paced environment, handling interactions with 30-40 customers daily and managing phone calls efficiently. Additionally, I excel in multitasking and managing multiple projects simultaneously with accuracy. I am dedicated to cultivating professional relationships that drive business results and enhance profitability.

I am prepared to embrace a new career opportunity that challenges me and allows me to leverage my strengths effectively.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Morinville Leisure Center
07.2019 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • I work on advising customers, answering phones, responding to inquiries, Point of sale transactions
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed customer service training procedures & train all new staff. So we have consistent customer service delivery.
  • Assist the senior CSR as well as the programs & wellness supervisor with any tasks, extra projects, and building statistics.
  • Cross-trained and provided backup support for other departments withing the Town of Morinville, IE) Town hall front desk, Facility booking clerk & senior CSR.

Camp Director

Narrow Lake Youth Conservation Camp
01.2006 - Current
  • I volunteer at a youth summer camp, directing the overall operations of the camp & teach the pleasure craft operators course.
  • Established operating budget for camp. Managed budgets effectively for optimal resource allocation, ensuring all camp activities were well-funded without overspending.
  • Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff. Annually I hire, discipline and manage 40 camp staff members.
  • Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
  • Evaluated employee performance regularly and provided constructive feedback, leading to continuous professional development among staff members.
  • Evaluated program effectiveness at the end of each season by gathering feedback from both staff members and camper families, allowing for continuous improvement in future years.
  • This is a small example of what my job entails as camp director, and it is a great passion of mine.

Swimming Instructor level 3

Fountain Park Recreation Centre
01.2009 - 03.2020
  • Developed strong relationships with students to foster trust and rapport.
  • Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
  • I am also in a supervisory role ensuring that all swimming instructors are performing their duty with precision and utmost care of each patron.
  • Mentored instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.

Customer Service Representative

Fountain Park Recreation Centre
01.2013 - 08.2019
  • Operated point of sale terminal to complete customer transactions.
  • I handled scheduling lessons, reserving facilities, processing work orders, and providing customer guidance.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Laboratory Technician

Evonik Degussa
01.2015 - 12.2015
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Updated laboratory procedures, and created new laboratory procedures & safe work practices.

Education

Bachelor of Science - Chemistry

Concordia University of Edmonton
Edmonton, AB
05.2015

High School Diploma -

Onoway High School
Onoway, AB
06.2011

Skills

  • Customer Service
  • Problem-solving abilities
  • Extremely quick learner
  • Computer Proficiency in MIcrosoft
  • Time Management
  • Strategic Planning

References

  • Available upon request.

Certification

  • AFLCA, Aquatic Fitness Instructor
  • Raving Fans
  • Dealing with difficult Customers
  • LSS, Instructor Training course

Timeline

Customer Service Representative

Morinville Leisure Center
07.2019 - Current

Laboratory Technician

Evonik Degussa
01.2015 - 12.2015

Customer Service Representative

Fountain Park Recreation Centre
01.2013 - 08.2019

Swimming Instructor level 3

Fountain Park Recreation Centre
01.2009 - 03.2020

Camp Director

Narrow Lake Youth Conservation Camp
01.2006 - Current

Bachelor of Science - Chemistry

Concordia University of Edmonton

High School Diploma -

Onoway High School
SAMANTHA WULFF