Samantha Wright
Orleans,Canada
Summary
Demonstrate leadership and team skill with the ability to motivate staff Demonstrate appropriate professional behaviors in practice, including honesty, integrity, assiduity, compassion, respect and commitment to quality Demonstrate ethical conduct and maintain patient information privacy Demonstrate accuracy and precision in both the technical and clerical aspects to ensure health and safety of the patients Ability to engage clients and form intimate relationships resulting in comprehension of institution needs Highly motivated and able to work independently Decision making and judgement Project Management Strong problem-solving skills and professional and customer service skills Able to concentrate and multi-task in a busy environment Able to maintain and display a positive outlook in transforming environments Able to excel and collaborate successfully within a team goal focused environment Able to communicate with patient care units and staff to ensure efficient pharmacy services Excellent organizational, interpersonal and written/verbal communication skills Present a professional demeanor when speaking to co-workers, patients, providers, and referral sources IT Proficiency (EPIC, Excel, Word, Outlook, Webonc Portal, OPIS, OASIS, WHMIS) Fluent in English and French (written and verbal)
Overview
28
28
years of professional experience
Work History
Manager of Operation
The Ottawa Hospital
11.2019 - Current
- Assists the Operations Manager in coordination of pharmacy department staffing, especially the Pharmacy Technician team, to assure adequate personnel is available for providing pharmacy services
- Responsible for technician staff recruitment and retention processes
- Writes, maintains, reviews, and implements policies and procedures related to the provision of pharmaceutical care
- Works with System Director and Operations Manager in routine review and evaluation of productivity and budget of department to ensure optimal use of pharmacy resources
- Effectively interfaces with pharmacy staff, other health professionals, to complete target objectives
- Managing of the daily operations of the inpatient pharmacy drug distribution system
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Works closely with staff for process and quality improvements
- Helps oversee project planning and implementation relating to drug distribution
- Knowledge of pharmacy systems as applicable including EPIC, automated dispensing system, IV Room workflow system, and dispensing/inventory management systems
- Provide troubleshooting on pharmacy systems
- Participates in process improvement to ensure safe and efficient delivery of pharmaceutical services to patients.
Supervisor of drug distribution
The Ottawa Hospital Cancer Center
11.2015 - 06.2020
- Provide leadership and guidance to the staff through feedback, performance management and development conversations
- Prepare and deliver performance reviews in conjunction with the manager
- Manage attendance, schedule adherence, quality and other dimensions of a team member's performance to identify and coach areas of opportunity
- Work collaboratively with Manager(s), business partner, and other Supervisors in all aspects of operations including performance management, process improvement, disciplinary actions, hiring decisions and budgetary consultation and workflow management
- Represent management, in the absence of the Manager, at meetings regarding client issues and on issues dealing with enforcement of policies and procedure
- Maintains knowledge of downtime procedures and provides leadership during downtime.
- Prioritizes and coordinates work, provides leadership to and reviews the work of assigned staff
- Implement projects as assigned
- Works to optimize standardized procedures and improve efficiency of staff
- Works with peers / staff from other facilities to create, modify and ensure standardized procedures
- Up to date with the Cancer Care Ontario billing and criteria
- Monthly back order report sent to the cancer program group, keeping track of stick on hand for all site ensuring to avoid patient delays
- Cancer Program Accreditation committee
- Cancer Program Cancer Committee
- Hazardous drug control program
Supervisor of Drug Distribution
The Ottawa Hospital
08.2019 - 11.2019
- Assists the Operations Manager in coordination of pharmacy department staffing, especially the Pharmacy Technician team, to assure adequate personnel is available for providing pharmacy services.
- Responsible for technician staff recruitment and retention processes.
- Writes, maintains, reviews, and implements policies and procedures related to the provision of pharmaceutical care.
- Works with System Director and Operations Manager in routine review and evaluation of productivity and budget of department to ensure optimal use of pharmacy resources.
- Effectively interfaces with pharmacy staff, other health professionals, to complete target objectives.
- Supervision of the daily operations of the inpatient pharmacy drug distribution system.
- Works closely with staff for process and quality improvements
- Helps oversee project planning and implementation relating to drug distribution.
- Knowledge of pharmacy systems as applicable including EPIC, automated dispensing system, IV Room workflow system, and dispensing/inventory management systems.
- Provide troubleshooting on pharmacy systems.
- Participates in process improvement to ensure safe and efficient delivery of pharmaceutical services to patients.
PHARMACY TECHNICIAN (Assistant Position)
The Ottawa Hospital Cancer Center
07.2010 - 11.2015
- Have a solid understanding of the Cancer Care Ontario (CCO) New Drug Funding Program, including drug formulary, and drug reimbursement policies and procedures
- Submit eligibility forms and supporting documentation to the Cancer Care Ontario – Ensure patients meet the eligibility criteria for the specific funded injectable cancer medications
- Perform accurate reconciliation of CCO monthly invoice for the Ottawa Hospital Cancer Centre and its regional partners within Champlain LHIN
- Reconcile a large volume of data and review to ensure accuracy of invoice
- Ensure accurate local approval is in place for cancer drugs that are not Cancer Care Ontario
- Review monthly calculations for monthly billing of locally funded drugs for accuracy
PHARMACY TECHNICIAN (Assistant Position)
The Ottawa Hospital Cancer Center
07.2006 - 11.2015
- Preparation and compounding of prescribed medication, IV admixtures, and other pharmaceutical to professional standards and practices - Prepare dispensing of medication to outpatients, including unit dose dispensing, IV admixture, chemotherapy, investigational drugs, other sterile products, to prepare intravenous (IV) packs under sterile conditions and under pharmacist supervision
- Prepare orders first day for easy access if needed
- Package orders to be kept in storage for 10 years Cancer Care billing
- Review patient profile for allergies, dosing of medications
- Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
- Work with pharmacist in resolving medication dispensing system problem
- Receive and store incoming supplies, verify quantities against invoices
- Assure stock is rotated and expiration dates are check
- Maintain effective communication with pharmacists to ensure safe an appropriate use of medications
- Clean and help maintain, equipment such as BioSafety Cabinets and Laminar Flow Hoods
- Experience with the closed-system transfer Device PhaSeal for the safe handling and preparation of cytotoxic medication
- In coordination with the Lead Technician team, supervises the station check process to ensure all checks are done by staff in the appropriate timeframes.
PHARMACY TECHNICIAN (Assistant Position)
The Ottawa Hospital
09.2002 - 01.2006
- Prepared aseptically IV and TPN infusions
- Follow policies and procedures to produce an accurate TPN for all patients
- Dispensed medications and medication related equipment and supplies pertaining to each individual’s need.
- Prepared medication for delivery - labelled all boxes and set up for accurate time and place for delivery
- Developed client relationship – able to engage clients and form intimate relationships resulting in comprehension of medication delivered
PHARMACY TECHNICIAN
Hospital Pharmacy
06.2001 - 09.2003
- Computed charges and dispensed medications to patients, and entered data in the Pharmacy Clinical System
- Entered, established, and maintained patient profiles, including list of medications taken by individual patients - i.e. prescribed medications, drug allergies, dosing
- Transferred medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
- Supplied and monitored robotic machines (PacMed) that dispense medicine into individual packaging
- Answered telephone, responded to questions or requests
PHARMACY TECHNICIAN
Community Pharmacy
08.1997 - 09.2001
- Received written or refill requests, and verified that information was complete and accurate
- Prepared, retrieved, counted the tablets, poured the liquid, weighed, measured, mixed the medication, typed and affixed labels
- Mixed pharmaceutical preparation according to written prescriptions
- Priced and filed the prescription for the pharmacist’s review
- Delivered medication and pharmaceutical supplies to patients
- Assisted customer by answering simple questions, locating items or referring them to the pharmacist for medication information
- Operated the cash register
- Prepared and processed medical insurance claim forms and records
- Ordered, labelled, and counted stock medications, chemicals, and supplies
- Entered inventory data into computer system and informed supervisor of stock needs and shortage
- Received and stored incoming supplies, verified quantities against invoices
- Maintained proper storage and security conditions for medications
- Cleaned and helped maintain, equipment and work areas, according to prescribed methods
Education
Registered Pharmacy Technician -
Ontario College of Pharmacist
03.2014
Certificate of Qualification for Pharmacy Technician - RPhT
The Pharmacy Examining Board of Canada
11.2013
Jurisprudence (PT) - undefined
02.2013
Professional Practice - undefined
11.2012
SPT (500 Script) - undefined
07.2012
Product Preparation - undefined
05.2012
Drug Distribution - undefined
03.2012
Pharmacology - undefined
11.2011
Pharmacy Assistant Certificate - undefined
Cité Collégiale
06.2001
High School Diploma - undefined
École secondaire catholique de Garneau
06.1996
Skills
- Logistics Management
- Quality Assurance
- Cost Control
- Department Oversight
- Performance Improvement
- Process Improvements
- Operational excellence
- Business analysis
- Organizational development
- Safety management
Accomplishments
Authored national guideline for CaPhO outlining standardized procedures for cleaning pharmacy clean rooms, ensuring compliance with sterile compounding regulations and promoting best practices in oncology pharmacy operations.
Languages
English
French
Professional Development
CAPhO, Involved in the development and delivery of the learning activity as a program provider, author, presenter. It is to be submitted with the learning activity materials., Participated in planning for and implementation of new technology related Cancer drug reimbursement (E-Claims project), Worked closely with Pharmacist and IT Technician, Gathered information from a variety of sources and in a variety of ways, to clarify situations and to facilitate effective planning, decision making, and problem solving, Set goals and focused on them tenaciously until they are achieved., Ensured that work and information were completed and accurate, by preparing carefully for meetings and presentations, and following up with others to ensure that agreements and commitments have been fulfilled., Developed constructive and cooperative working relationships with the project team, and maintaining them over time, and provided direction, feedback, to the team
Project Management
EPIC Hardware install and implementation, Working in collaboration with IS team to install all the IV room hardware, to support the New HIS system including CPOE., Reviewing available stock, Making sure all products met the IV room criteria, Ordering the product, Reviewing the rooms for installation, Planning the installation, Testing, Completing the installation, Performing the final review, Working in collaboration with the other supervisor and team lead, to support the implementation of the usage of the hardware, Preparing the tip sheet, Testing, Asking for feedback, Adjusting workflow
Compliance
NAPRA / OCP / Accreditation Canada, Accountable for supporting and supervising pharmacy compounding services ensuring compliance with best practice, standards and regulations including matters involving the National Association of Pharmacy Regulatory Authorities (NAPRA), sterile, non-sterile and hazardous compounding., Oversees pharmacy technician training and competency testing. Assists with pharmacist training and competency testing, as needed., Demonstrates expertise in the area of sterile compounding and IV room training and safety., Organizes and directs IV room staff, including technicians and assistants, to support timely processing, preparation and dispensing of medications and efficient IV room workflow., In collaboration with Operations Manager, ensures Pharmacy department's adherence and implementation of USP 797, 800 standards., Ensures all required certifications and licenses are up-to-date and valid prior to expiration dates., Onsite quality assurance program, increased oversight, beyond-use-dates, recall procedures, and more. We are required to identify any gaps in the current practices and establish an action plan to ensure full compliance on or before the proposed timeline.
Contact - Phone
cell, 343-542-4935
Personal Information
Title: Regulated Pharmacy Technician
Training
The Ottawa Hospital Cancer Center General Campus, Prepared Training Manual, Trained new employees (pharmacy assistant/technicians) on safe handling and preparation of IV and cytotoxic medication including:, Personal Prokotive Equipment, Proper air flow in the BioSafety Cabinet and Laminar Flow Hood, Daily and weekly cleaning of (BSC), Proper cleaning or hazardous drug spills, Communicate policies and procedures in place, Ensure standards or practice are met, Provide feedback to supervisors about trainee’s program including strength and areas for improvements
Timeline
Manager of Operation
The Ottawa Hospital
11.2019 - Current
Supervisor of Drug Distribution
The Ottawa Hospital
08.2019 - 11.2019
Supervisor of drug distribution
The Ottawa Hospital Cancer Center
11.2015 - 06.2020
PHARMACY TECHNICIAN (Assistant Position)
The Ottawa Hospital Cancer Center
07.2010 - 11.2015
PHARMACY TECHNICIAN (Assistant Position)
The Ottawa Hospital Cancer Center
07.2006 - 11.2015
PHARMACY TECHNICIAN (Assistant Position)
The Ottawa Hospital
09.2002 - 01.2006
PHARMACY TECHNICIAN
Hospital Pharmacy
06.2001 - 09.2003
PHARMACY TECHNICIAN
Community Pharmacy
08.1997 - 09.2001
Certificate of Qualification for Pharmacy Technician - RPhT
The Pharmacy Examining Board of Canada
Jurisprudence (PT) - undefined
Professional Practice - undefined
SPT (500 Script) - undefined
Product Preparation - undefined
Drug Distribution - undefined
Pharmacology - undefined
Pharmacy Assistant Certificate - undefined
Cité Collégiale
High School Diploma - undefined
École secondaire catholique de Garneau
Registered Pharmacy Technician -
Ontario College of Pharmacist