Samantha Williams
Brampton
Summary
Experienced professional with a decade-long tenure in the hospitality industry, specializing in hotel operations. Committed to excellence and holds a valuable certificate in food and beverage management. Progressed steadily within the organization, reaching the role of event coordinator. Adept at orchestrating successful events and ensuring seamless execution through meticulous planning and strong attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Barber's Lounge
03.2021 - Current
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Hotel Event Coordinator
Sheraton Gateway Hotel
12.2016 - 12.2019
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Coordinated transportation and parking arrangements for guests and vendors.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated schedules and timelines for events.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Room Service Order Taker
Sheraton Gateway
01.2011 - 12.2016
- Demonstrated strong problem-solving skills to address any guest concerns or issues that arose during the room service process.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Assisted in training new Room Service Order Takers, sharing best practices for delivering exceptional customer service.
- Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
- Maintained updated knowledge of menu offerings, including daily specials and seasonal items, ensuring accurate information was provided to guests at all times.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Restocked supplies to keep team efficient and ready for guests' orders.
Sales Associate
Sunglass Hut
01.2010 - 01.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Business Management
George Brown College
Toronto, NoneSkills
- Customer service
- Telephone etiquette
- Interpersonal skills
- Organizational skills
- Time management skills
- Conflict resolution skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet Research
- Filing
- Critical thinking
- Strong problem solver
- Database entry
- Invoice processing
- Multi-line phone proficiency
- Coordination
- Training and coaching
Languages
English
Certification
- Hotel Management Training
- Medical Terminology Training
Timeline
Receptionist
Barber's Lounge
03.2021 - Current
Hotel Event Coordinator
Sheraton Gateway Hotel
12.2016 - 12.2019
Room Service Order Taker
Sheraton Gateway
01.2011 - 12.2016
Sales Associate
Sunglass Hut
01.2010 - 01.2011
- Hotel Management Training
- Medical Terminology Training
Business Management
George Brown College
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