Summary
Overview
Work History
Education
Skills
Languages
Graduated High School with Honors
Interests
Timeline
Generic

Samantha Wilcox

Peterborough

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining checkout processes at No Frills. Excelled in roles requiring exceptional customer service and teamwork, significantly improving team efficiency. Skilled in cash handling and conflict resolution, consistently delivering results beyond employer expectations.

Overview

7
7
years of professional experience

Work History

Sales Associate and Customer Service Representativ

Mark's Work Warehouse
09.2022 - Current

· Make sales referrals, cross-sell products, and introduce new ones

· Resolve customer complaints, guide them, and provide relevant information

· Maintain clean and tidy checkout areas

· Keep reports of transactions

· Process returns and checks to see if items are damaged

· Answer customers' questions and get a manager if the answer doesn't solve the issue

· Bag, box, or wrap packages

· Pleasantly deal with customers

Supervisor of Cashiers

No Frills
01.2021 - 08.2022

· Manage the Schedule of all associates

· Reconcile all cash at the end of each shift

· All other duties in my previous role

Cashier, Stock Person

No Frills
01.2018 - 12.2020

· Handle cash, credit, or check transactions with customers

· Scan goods and collect payments

· Ensure pricing is correct

· Issue changes, receipts, refunds, or tickets

· Redeem stamps and coupons

· Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

· Make sales referrals, cross-sell products, and introduce new ones

· Resolve customer complaints, guide them, and provide relevant information

· Greet customers

· Maintain clean and tidy checkout areas

· Keep reports of transactions

· Process returns and checks to see if items are damaged

· Answer customers' questions and get a manager if the answer doesn't solve the issue

· Bag, box, or wrap packages

· Pleasantly deal with customers to ensure satisfaction

Education

Bachelor of Science - • Pursuing Honours B.Sc Psychology

Trent University
Peterborough, None
06-2026

High School Diploma -

Nantry Shores HIgh School
Innisfil, ON
06-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Multi-tasking strength
  • Reliable and punctual
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Conflict resolution

Languages

English
Full Professional

Graduated High School with Honors

· Winner of Top Grade – Challenge & Change in Society – Social Science

Interests

Enjoy reading and being creative through artwork

Spending time with family and friends

Timeline

Sales Associate and Customer Service Representativ

Mark's Work Warehouse
09.2022 - Current

Supervisor of Cashiers

No Frills
01.2021 - 08.2022

Cashier, Stock Person

No Frills
01.2018 - 12.2020

Bachelor of Science - • Pursuing Honours B.Sc Psychology

Trent University

High School Diploma -

Nantry Shores HIgh School
Samantha Wilcox