Samantha Wickham
Etobicoke,Canada
Summary
Proactive and versatile professional with the ability to quickly adapt to new environments. Solid problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success, and achieving positive results.
Overview
12
12
years of professional experience
Work History
Head, Strategic Management Department
Ministry of Home Affairs
, Guyana
04.2014 - 07.2023
- Led the implementation of the ministry's strategic objectives through a participatory team approach to achieve project objectives and meet deadlines.
- Managed time and resources effectively to ensure initiatives and tasks were completed on schedule and deadlines were met.
- Prepared monthly performance progress reports on the development of initiatives and implementation progress.
- Prioritized and organized tasks to efficiently accomplish service goals and objectives.
- Provided excellent service and attention to customers and stakeholders, whether face-to-face or through phone conversations.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Operations Manager
Industrial Supply of Guyana
, Guyana
07.2011 - 12.2012
- Managed all the operational aspects of the business in harmony with goals, and recommended new policies to support successful achievement.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Delegated work to staff, set priorities and goals, and monitored progress.
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored and improved efficiency of processes, systems, team performance, and customer service.
- Improved morale and management communication by creating employee recognition and rewards practices.
Education
Certicates - Executive Leadership, Management & Leadership, Strategic Thinking, Budget & Expenditure Management, Training of Trainers
Cavehill School of Business, UWI
Guyana12.2016
Bachelor of Science - Business Management
University of Guyana
Guyana12.2002
High School Diploma - CXC Caribbean Examination Council: Mathematics - Grade 1, English Language - Grade 2, Office Procedures - Grade 1, Principles Of Accounts - Grade 2, Principles Of Business - Grade 1, Social Studies - Grade 1
St. Joseph High School
Guyana12.1997
Skills
- Team collaboration
- Communication and customer service
- Meticulous attention to details
- Day-to-Day Office Operation Management
- Problem-Solving and Time Management Skills
- Microsoft Office software
- Process improvement and data management
- Fluent in English
Websites And Social Links - Linkedin
https://www.linkedin.com/in/samanthawickham-075893178/
References
Available upon request.
Timeline
Head, Strategic Management Department
Ministry of Home Affairs
04.2014 - 07.2023
Operations Manager
Industrial Supply of Guyana
07.2011 - 12.2012
Certicates - Executive Leadership, Management & Leadership, Strategic Thinking, Budget & Expenditure Management, Training of Trainers
Cavehill School of Business, UWI
Bachelor of Science - Business Management
University of Guyana
High School Diploma - CXC Caribbean Examination Council: Mathematics - Grade 1, English Language - Grade 2, Office Procedures - Grade 1, Principles Of Accounts - Grade 2, Principles Of Business - Grade 1, Social Studies - Grade 1
St. Joseph High School
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