Samantha Whinyates
Niagara Falls,Canada
Summary
Dynamic retail professional, excelling in customer service and staff training. Proven track record in enhancing sales performance and implementing effective visual merchandising strategies. Adept at problem-solving and team building, consistently driving operational success and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Associate Manager
Moose Knuckles Canada
Niagara-on-the-Lake, Canada
11.2024 - 03.2025
- Oversaw the store's daily operations supervising 1-15 employees
- Trained and on-boarded new hires and supervisors to become successful members of the team
- Provided excellent customer service to meet and/or exceed both personal and store sales goals
- Implemented internal cash controls increasing accuracy and decreasing fraudulent activities
- Led visual merchandising tasks ensuring visual standards were met and the store appearance was maintained
- Computed, monitored and analyzed sales data, relayed results to employees and ensured sales goals were obtained
- Aided in the reduction of shrink by diligently processing stock, maintaining off site, participating in inventory counts, auditing and replenishing sell through
- Participated in visual merchandising tasks to ensure visual standards are met and the store appearance is maintained
Sales Associate
Moose Knuckles Canada
Niagara-on-the-Lake, Canada
12.2022 - 11.2024
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
Selling and Service Supervisor
Saks OFF 5th
Niagara-on-the-Lake, Canada
04.2021 - 06.2022
- Oversaw the store's daily operations supervising 15-20 employees
- Handled customer and staff complaints in a tactful and competent manner
- Increased the store's overall Net Promoter Score and total amount of surveys completed by creating and implementing a successful NPS action plan
- Continuously provided coaching and training to all staff members ensuring store performance standards were being met
- Actively participated as a member of the joint health and safety committee helping the store comply with its duties under the Occupational Health and Safety Act
Retail Store Manager
Upper Canada Cheese Company
Jordan Station, Canada
09.2020 - 03.2021
- Oversaw the store's daily operations supervising 3-5 employees
- Planned, selected and bought merchandise to ensure store inventory levels were maintained and in sync with seasonal demand
- Monitored purchase orders to ensure items are accurately received, recorded and filed for payment processing
- Developed monthly staff schedules to ensure appropriate coverage at key times
- In collaboration with the General Manager created promotions and special events to increase sales and decrease unwanted stock
- Led visual merchandising tasks ensuring visual standards were met and the store appearance was maintained
Assistant Manager
Moose Knuckles Canada
Niagara-on-the-Lake, Canada
06.2018 - 09.2020
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Bachelor of Business Administration (Honours) - Human Resource Management
Brock University
St.Catharines, ON04-2007
Skills
- Customer service and satisfaction
- Staff training and development
- Team building
- Retail management
- Problem solving
- Microsoft Office and Google Workspace proficiency
- Visual merchandising
Volunteer Experience
RECREATION AID - CHURCH SERVICE/PORTER
The Meadows of Dorchester | Niagara Falls, Canada | October 2024 - Present
Timeline
Associate Manager
Moose Knuckles Canada
11.2024 - 03.2025
Sales Associate
Moose Knuckles Canada
12.2022 - 11.2024
Selling and Service Supervisor
Saks OFF 5th
04.2021 - 06.2022
Retail Store Manager
Upper Canada Cheese Company
09.2020 - 03.2021
Assistant Manager
Moose Knuckles Canada
06.2018 - 09.2020
Bachelor of Business Administration (Honours) - Human Resource Management
Brock University
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