Samantha Twal
San Francisco,CA
Summary
Results-driven Program Manager with a strong background in workforce development and partnership building. Experienced in designing and implementing programs that connect clients to employment opportunities, while fostering relationships with employers and community partners. Adept at managing multiple priorities, streamlining operations, and delivering measurable outcomes.
Overview
8
8
years of professional experience
Work History
Program Manager
Success Centers
Oakland, CA
11.2022 - Current
- Lead day-to-day program operations, ensuring high-quality service delivery and alignment with organizational goals.
- Facilitate weekly and monthly internal meetings to strengthen communication, collaboration, and cross-department planning.
- Improve strategic initiatives for program efficiency, participant engagement, and overall service impact.
- Manage program and project budgets, track spending, and ensure resources are allocated effectively to meet established goals.
- Strengthen partnerships with community partners and employers, increasing participant access to career pathways, incentives, and wraparound support.
- Collaborate with leadership on a monthly basis on long-term planning, workflow improvements, and system development to support program scalability.
- Coordinated training sessions for staff, promoting professional development and skill enhancement.
- Analyzed program performance data to identify areas for improvement and inform strategic decision-making.
- Developed stakeholder engagement plans to foster partnerships and support program initiatives.
- Created comprehensive agreements for community-based organizations (CBOs), employers, and clients to establish and support effective partnerships.
Sr. Career Advisor
Success Centers
San Francisco, CA
07.2018 - 11.2022
- Oversaw career advisors supporting residents at 10 housing properties across San Francisco such as, Related properties, Minna Apartments, and Mission Housing Development Corp.
- Supported 75+ clients in securing sustainable employment by creating individualized career plans and conducted job readiness coaching sessions.
- Built relationships with employers resulting in consistent increases in placement outcomes.
- Designed monthly newsletters, canvased door to door outreach for community engagement and awareness to employment and training opportunities.
- Monitored client data and documentation to ensure compliance with internal and funding requirement.
- Attended weekly and monthly in-person and virtual collaboration meetings with partners.
- Coordinated multi-site activities for the holidays, trainings and employer spotlights.
Program Assistant
Success Centers
San Francisco, CA
11.2017 - 07.2021
- Supported daily office operations, including opening/closing procedures, administrative coordination, and internal communication
- Coordinated communication between departments
- Assisted clients in the business center with resume writing, printing, scanning and computer support.
Education
High School Diploma -
John O'Connell
San Francisco06.2009
Skills
- Program & Project Management
- Grant Reporting
- Budget Management
- Process Improvement
- Cross-Function Collaboration
- Team Supervision
- Staff Training
- Meeting Facilitation
- Community Outreach
- Critical Thinking
- Partnership Development
Timeline
Program Manager
Success Centers
11.2022 - Current
Sr. Career Advisor
Success Centers
07.2018 - 11.2022
Program Assistant
Success Centers
11.2017 - 07.2021
High School Diploma -
John O'Connell