Summary
Overview
Work History
Education
Skills
References available upon request
Timeline
Generic

Samantha Turner

St. Catharines

Summary

Dynamic and results driven professional with a background in sales, consistently exceeding targets and building strong customer relationships. Skilled in persuasive communication, strategic planning, and problem-solving, with a proven ability to tailor messages and content to diverse audiences. Adept at conducting research, writing compelling content, and delivering presentations that resonate with both clients and stakeholders. Passionate about leveraging creativity and communication skills to drive engagement and contribute to business success.

Overview

9
9
years of professional experience

Work History

Sales Associate

Hudson's Bay
01.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Efficiently using and understanding several different POS and OMS systems to create and process orders
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Senior Account Manager

The Bradford Exchange
05.2024 - 12.2024
  • Delivered engaging sales presentations tailored specifically towards individual clients, showcasing the value of our offerings in meeting their specific needs.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.

Inside Sales Representative

Accenture
05.2022 - 01.2024
  • Advising over 150 clients quarterly on marketing strategies by determining needs, delivering solutions, and overcoming objections.
  • Building and managing friendly and professional client interactions.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Used CRM software to maintain detailed contact logs and account records.

Inbound Customer Service Representative

HCB Canada
01.2021 - 01.2022
  • Answered phone with friendly greetings to create a positive inbound calling experience for customers.
  • Increased call handling efficiency by utilizing resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Learned and maintained an in-depth understanding of client information, providing knowledgeable responses to diverse questions.

Crew Trainer // Customer Service Cashier

McDonald's
03.2016 - 01.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.

Education

Bachelor of Arts - Business Communication (Honours)

Brock University
St. Catharines, ON

Skills

  • Communication Strategies
  • Customer Relationship Management
  • Creative Writing
  • Content Writing
  • Teamwork and Collaboration
  • Interpersonal Skills

References available upon request

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Timeline

Senior Account Manager

The Bradford Exchange
05.2024 - 12.2024

Inside Sales Representative

Accenture
05.2022 - 01.2024

Sales Associate

Hudson's Bay
01.2022 - Current

Inbound Customer Service Representative

HCB Canada
01.2021 - 01.2022

Crew Trainer // Customer Service Cashier

McDonald's
03.2016 - 01.2021

Bachelor of Arts - Business Communication (Honours)

Brock University

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Samantha Turner