Samantha Tuar
Scarborough
Summary
Obtain a position within your company to further expand on my skills, as well as career goals I wish to obtain in the Criminal Justice field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Supervisor/Program Director
Federal Pardon Waiver Services
Toronto, ON
09.2021 - Current
- Assist in the completion of clients Criminal Rehabilitation and Temporary Resident Permit application
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Communicate on a daily basis with clients, courts, and police to obtain proper documentation
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Create and sign off on certifications once client has completed Fresh Start Program
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
Customer Service Manager
Walmart Canada
03.2017 - 09.2021
- Reviewing reports to establish baseline customer satisfaction levels
- Ensuring associates are adequately trained and up to date on current procedures
- Overseeing cashiers, customer service desk, and self-checkouts
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Security Guard/Site Supervisor
G4S Secure Solutions
11.2014 - 03.2017
- Served as a Security Guard for Manulife Real Estate
- Investigate and report any unusual activities
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Internship- Hope Program
Boys and Girls Club of East Scarborough
05.2016 - 06.2016
- Facilitate job readiness activities with at-risk youth
- Help build confidence levels individually within each participant
- Assist in resume and cover letter building in regards to future employment
- Organizing group activities
- Prepared project presentations and reports
Education
High School Diploma -
Sir Wilfred Laurier Collegiate
06.2013
Bachelors of Social Science - Criminal Justice
Humber College
04.2017
Bachelor of Arts - Psychology
York University
06.2020
Skills
- Skilled in client relations
- Strong verbal and written communication
- Proficient in document and spreadsheet management tools
- Effective team leadership in diverse environments
- Flexible in various situational assignments
- Strong interpersonal skills
- Strategic problem resolution
- Deadline oriented
- Organizational leadership
- Training and coaching
- Records management
Certification
- Ontario Driver’s License (Class –G)
- First Aid and CPR- Level C
Languages
English
Timeline
Administrative Supervisor/Program Director
Federal Pardon Waiver Services
09.2021 - Current
Customer Service Manager
Walmart Canada
03.2017 - 09.2021
Internship- Hope Program
Boys and Girls Club of East Scarborough
05.2016 - 06.2016
Security Guard/Site Supervisor
G4S Secure Solutions
11.2014 - 03.2017
High School Diploma -
Sir Wilfred Laurier Collegiate
Bachelors of Social Science - Criminal Justice
Humber College
Bachelor of Arts - Psychology
York University