My goal is to be a dependable leader in the workplace while helping to evolve operational procedures, and add positivity to the workplace culture. Core Qualifications: Team management, excellent organizational skills, great time management skills, customer/guest service skills, proficient telecommunication skills, exceptional data entry skills, outgoing and enthusiastic player, results-oriented, excel in sales and financial growth, continuously willing to learn, and always working to preserve the culture and moral of the business to maintain a good rapport. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
Driver Manager
Portobel Inc.
01.2022 - 06.2022
Routing management
Telecommunications
Conduct interviews
Daily Vehicle Inspections, and Upkeep
Maintaining Fastrack Account and payments
Developing training programs
Organizing and facilitating both one on one, and team meetings
Data recording and monitoring; creating reports on collected data
Team mentoring and managing
Meeting with customers to develop operational procedures
Conducting deliveries
Maintaining communications with all rental companies for fleet related purposes
Conducting appointments for fleet maintenance
Fleet Manager
Fare Resources
03.2019 - 10.2020
Organize fleet routes with efficiency while keeping up to date with upcoming events and route changes
Maintain fleet cleanliness and assure maintenance is up to date
Deliveries
Developed training programs for future drivers and provide driving tests
Developed a central fleet hub for transparency for the company to view all routes and upcoming changes
Quality checks for all deliveries
Assist with load-in and load-out with all deliveries
Developed S.O.Ps for the Fleet Program
Communicated in a positive manner at all times with staff, including upper management and drivers to promote the building of lasting relationships
Observe strict safety measures and made sure all drivers were equipped with knowledge needed to work safely
Cycle Counter/ Inventory Specialist
Caliva
09.2018 - 03.2019
Ensure all the MFG are correctly labeled and all units are accounted for at the time of receiving materials
Perform weekly extensive inventory audits
Help to maintain organization and a 'First In, First Out' process to ensure quality control
Extensive data entry
Receiving inventory with third party vendors
Help to solve P.O.S errors for multiple platforms
Ensure that all products being processed have proper COA's; analyzing COA's to insure all state requirements and compliance rules are being met
Maintain extensive knowledge on Caliva and third party cannabis products
Adapt to and have an extensive knowledge base of California's state regulations
Assist with the launching of Caliva's newest delivery depot
Budtender/ Supervisor/ Outreach Manager
South Bay Healing Center/ Airfield Supply Co
07.2015 - 06.2018
Organize events in the community, and manage staff during events
Regularly take flyers to local businesses to assist with street marketing
Help to facilitate open and closing procedures with the rest of our team
Counting the main change banks and distributing change to all banks during morning shifts with accuracy
Be able to multitask or perform several different tasks while maintaining my composure and ability to understand the needs of myself from my staff
Helping budtenders with any issue on the floor in regards to their P.O.S systems or Tree, as well as, any question in regards to information on products or good alternatives
Resolve any guest issues with compassion and enthusiasm
Make sure that employees are getting their breaks and keeping to their scheduled lunch times
Facilitate weekly meetings to improve productivity of our facility
Listen and validate team members' complaints and concerns, and help to find solutions that benefit the team as a whole
Maintain the displays and the new stock of flowers coming out
Conduct interviews
Advise patients on products and educate them on the best cannabis products that we can provide for their desired effects
Help to maintain the overall appearance and cleanliness of the store Daily bank counts and making sure I'm accountable for the correct amount of money in my bank drops
Sold flowers, concentrates and edibles in fast-paced environment.
Managed high volume of cash with 100% accuracy rate.
Maintained strict inventory controls for regulatory compliance across dispensary operations.
Driver
Lux Bus America
07.2014 - 04.2015
Safely transport passengers to and from buildings and other locations
Create a comfortable environment for the passenger
Maintain fuel levels
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Kept detailed mileage and fuel reports to track overall fuel costs.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Followed all relevant traffic laws and safety regulations.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Valet Parking Attendant
Corinthian Parking Services
03.2014 - 07.2014
Patrolled area to prevent thefts of parked cars or items in cars.
Inspected vehicles prior to parking and during retrieval to detect damage.
Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.
Monitored parking space availability to direct customers to open spots quickly.
Lead Customer Service Representative/Key Associate
Moon's Best Cleaners
01.2012 - 12.2013
Cash Handling
Open and close stores independently
Route pick up and drop off
Manage production
Customer phone support
Monitored multiple databases to keep track of all company inventory
Provided onsite training
Provide enhanced customer service
Provide accurate quotes for high-end garments
Engaged clients in person and over phone to answer questions and address complaints.
Promptly responded to inquiries and requests from prospective customers.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Cross-trained and provided backup support for organizational leadership.
Education
Some College - Environmental Studies
De Anza Community College
Cupertino, CA
High School Diploma - undefined
Gunderson High School
San Jose, CA
05.2009
Skills
Customer Service
Data entry
Developing Operational Procedures
Extended Geographical Knowledge of the San Francisco Bay Area
Telecommunications
Training program development
Driver coordination
Meeting Facilitation
Supply tracking
Facilitating Shipping Receiving
Driver evaluation
Fleet Upkeep
Staff Training and Development
Coaching and Mentoring
Safe Driving/Clean Driving Record
Route management
Timeline
Driver Manager
Portobel Inc.
01.2022 - 06.2022
Fleet Manager
Fare Resources
03.2019 - 10.2020
Cycle Counter/ Inventory Specialist
Caliva
09.2018 - 03.2019
Budtender/ Supervisor/ Outreach Manager
South Bay Healing Center/ Airfield Supply Co
07.2015 - 06.2018
Driver
Lux Bus America
07.2014 - 04.2015
Valet Parking Attendant
Corinthian Parking Services
03.2014 - 07.2014
Lead Customer Service Representative/Key Associate
