Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Samantha Svay

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in dental and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Co-Founder

Phantom Sound Media
03.2020 - Current
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Established foundational processes for business operations.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Streamlined operational processes for improved efficiency and cost reduction.
  • Grew the customer base through targeted outreach and networking events.
  • Championed a culture of innovation, encouraging creative problem-solving throughout the organization.
  • Created an inclusive corporate culture that fostered teamwork, open communication, and increased employee morale.

Event Management Coordinator

Self-employed
03.2021 - Current
  • Performed event coordination for larger parties and gatherings.
  • Corresponded with clients to answer questions and resolve issues.
  • Established working relationships with clients by organizing various events.
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
  • Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.
  • Coordinated visual artists, photographers, and musicians for events.
  • Utilized social media to promote events and increase attendance.

Registered Dental Hygienist

House Of Teeth
09.2020 - Current
  • Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development.
  • Maintained accurate medical and dental records by documenting important patient data in Tracker.
  • Improved patient oral health by providing in-depth education on the importance of oral hygiene
  • Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
  • Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
  • Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.

Education

Certificate - Digital Marketing

Brain Station
11.2022

Diploma - Dental Hygiene

Vancouver College of Dental Hygiene
New Westminster
02.2020

Skills

  • Team Development
  • Staff Education and Training
  • Cross-Functional Collaboration
  • Brand Messaging
  • Project Management
  • Digital Marketing
  • Event Planning
  • Facilitating events

Additional Information

Prior to my professional career I have extensive experience in customer service that has developed my strength in communication, creating positive customer experience and developing relations. I have worked over 10 years in the service industry as a Server, Bartender and Management which includes both Cactus Club, JOEY Restaurants and Group 933.

Timeline

Event Management Coordinator

Self-employed
03.2021 - Current

Registered Dental Hygienist

House Of Teeth
09.2020 - Current

Co-Founder

Phantom Sound Media
03.2020 - Current

Certificate - Digital Marketing

Brain Station

Diploma - Dental Hygiene

Vancouver College of Dental Hygiene

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Samantha Svay