Samantha Stewart
Victorville
Summary
Detail-oriented office manager with over four years of experience in enhancing daily operations within fast-paced environments. Proven ability in problem resolution and employee training, leading to improved customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Office Manager
Victorville Motors
Victorville
04.2026 - Current
- Managed daily office operations for a busy automotive dealership.
- Coordinated appointments and customer inquiries, enhancing communication between service and sales teams.
- Maintained organized filing systems for customer records and documents.
- Implemented office procedures, streamlining workflow and reducing response times.
- Supported staff with scheduling, communications, and administrative tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and answered questions, ensuring a positive experience for clients.
Accounts Payable / Accounts Receivable
Victorville Motors
Victorville
05.2022 - 04.2026
- Handled accounts payable and receivable, including invoicing and payment processing.
- Oversaw accounts receivable, payable functions to ensure timely collections, payment processing.
- Managed daily financial transactions, overseeing accounts payable, accounts receivable, and general ledger entries.
- Managed accounts payable and receivable processes, ensuring timely vendor payments and accurate customer billing cycles.
- Managed month-end close process including reconciliation of accounts payable and receivable ledgers.
- Conducted regular audits of accounts receivable and payable activities, verifying accuracy of vendor and client information.
- Managed accounts payable and receivable aging reports on a weekly basis.
- Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.
- Reconciled accounts payable and receivable ledgers on a monthly basis to ensure accuracy of records.
Guest Relations Manager
Victorville Motors
Victorville
12.2021 - 05.2022
- Managed guest inquiries and resolved issues, resulting in enhanced customer satisfaction.
- Trained and supervised staff on guest service protocols and company policies.
- Developed and implemented strategies to improve guest engagement and loyalty.
- Oversaw daily operations of guest relations department, ensuring operational efficiency.
- Maintained accurate records of guest interactions and feedback for analysis.
- Recorded guest issues in response tracking system to monitor resolution and schedule follow-up.
- Developed specific goals and plans to prioritize, organize and accomplish work.
- Resolved escalated customer complaints professionally and efficiently.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Analyzed data from customer feedback surveys to identify specific areas for service improvement.
- Emphasized employee selection, training and development to conduct proper business.
Cashier/Front Desk Receptionist
Victorville Motors
Victorville
12.2012 - 06.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Resolved customer complaints professionally, ensuring satisfaction through effective solutions.
- Trained new cashiers on operational procedures and customer service standards, enhancing team readiness.
- Processed customer transactions efficiently and accurately at Victorville Motors.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided exceptional customer service to patrons through active listening and engagement.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed a variety of tasks assigned by management to support daily operations.
Education
MBA - Business Administration And Management
Strayer University
12-2025
BBA - Business Administration
Strayer University
05-2022
Associate of Arts -
Strayer University
03-2018
High School Diploma -
Hesperia High School
Hesperia, CA05-2013
Skills
- Office management
- Office administration
- Customer service
- Customer relations
- Problem resolution
- Staff hiring
- Employee training
- Schedule management
- Time management
- Data entry
- Mail handling
- Financial reporting
- Account reconciliation
- Budget forecasting
- Billing
- Payroll processing
- Banking operations
- Vendor engagement
- Contract administration
- Data analysis
- Relationship building
Timeline
Office Manager
Victorville Motors
04.2026 - Current
Accounts Payable / Accounts Receivable
Victorville Motors
05.2022 - 04.2026
Guest Relations Manager
Victorville Motors
12.2021 - 05.2022
Cashier/Front Desk Receptionist
Victorville Motors
12.2012 - 06.2019
MBA - Business Administration And Management
Strayer University
BBA - Business Administration
Strayer University
Associate of Arts -
Strayer University
High School Diploma -
Hesperia High School